Customer Service Support

Latriesha Shields

**** *. ***** ****** **

West Valley City, United States, 84128

Home: 385-***-****

Cell: 385-***-****

*********.********@*****.***

Strong customer service support background by deescalating irate customers or parties Highlights of Qualifications

Addressing all issues and concerns assistant customers with the proper information Education

General education

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, General education,Trevor g Brown high school, 05/1999 Experience

Salt lake City international airport

Spirit airlines

4/2022

Gate agent/ Customer Service Support

My job duties for Spirit airlines were to check in our passengers make sure their IDs matched, assist unaccompanied minors on the plane, assisting our Leos with proper documents to board the plane with firearms, providing proper document to board the plane with firearm as well as booking passengers with airline tickets.

To assist our passengers in a timely manner, making sure following all procedures guidelines and policies. Calming down irate passengers who will need assistance in booking a ticket or selecting a connecting flight, accommodating passengers who did not have a great experience with spirit when it came to booking their ticket or flying on the air plane, assisting passengers with their luggage and working in the lost luggage department as well.

, West valley City, Utah, United States

–12/2022

Skills

10 years of customer service 5 years at the International Airport Salt Lake City Honors/Awards

I received awards when it comes to our QA and when it comes to our attendance I received certain awards

Customer service representative

Strong customer service background

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