Quality Assurance Control
Resume:
NEISA A. KRATZ
Ridgecrest, CA 93555
760-***-**** cell, 760-***-**** work
*****.*****@****.***
1
OBJECTIVE: To apply my knowledge and experience for a position as a Resource Specialist EDUCATION:
Burroughs High School, Ridgecrest CA – Diploma
Cerro Coso Community College, Ridgecrest CA – Various courses COMPLETED TRAINING:
AMMO-18, 2015
AMMO-49-2016
CORE EXPERIENCE:
• Skilled in applying data-gathering methods to collect factual information for development of OPS and quality control documentation.
• Provide QA/AC input to SOP, test plan and test procedures ensuring precision.
• Writer, prepare, edit, revise and review 50 Standard Operating Procedures (SOPs)/Operating Instructions
(OIs) for the Ordnance Test and Evaluation/Weapons and Energetics Department, and Radiographic operations of ordnance and operational instruction keep them current with regular updates for the Explosives Safety Program and Ionizing Radiation Safety Program.
• Prepare, write, edit, review, and revise test procedures, test plans, technical documents and forms for the Department.
• Develop, revise, and implement, Configuration Management (CM) and Quality Assurance (QA) processes and procedures.
• Develop, revise, and implement, the Configuration Management (CM) System of the SOPs and Quality Assurance (QA)
• Develop, write, modify, implement and maintain Standard Operating Policies and Procedures for Ordnance and Industrial practices.
• Familiar with the Qualification/Certification processes for Ordnance personnel.
• Proficient in guiding personnel in the Qualification and Certification Programs.
• Evaluate programs for Qualify Assurance and Quality Management to ensure an organization is in compliance with rules, regulations, and best practices.
• Integrate the SOPs/OIs documentation for explosives and ionizing radiation certifications into the Division
(QA) Program and develop QA processes, metrics, reviewing metrics, and supporting for continuous improvements.
• Up to date with the current OP-5 and RAD-10 instructions.
• Implement and maintain a document CM System to streamline management of related SOP;s Qual/Cert and related ancillary matter to ensure ease of maintaining files and records.
• Skilled in applying data gathering methods to collect factual information for development of SOP and quality control documentation.
• Review administrative operations to determine conformance to regulations, operational standards, or quality standards.
• Review documentation to verify compliance with established standards and requirements.
• Review documents to verify appropriateness.
• Establish and maintain organizational documentation and communication systems for the division. NEISA A. KRATZ
125 W. Mojave Rose Avenue
Ridgecrest, CA 93555
760-***-**** cell, 760-***-**** work
*****.*****@****.***
2
• Establish, coordinate, and maintain a program or project management information reporting system for use as a reference source.
SPECIALIZED EXPERIENCE:
• Manage and enter data into the Ordnance Information System (OIS) Database.
• Proficient as a Satellite Inventory Manager (SIM) for the OIS Database.
• Develop and monitor metrics for program.
• Direct process improvement, innovation, and other initiatives to support the organization’s mission and operational strategy.
• Manage information within Classified databases.
• Proficient and experienced with a variety of office automation software programs, tools and techniques to generate and prepare SOPs/OIS for both Ordnance Operations and Radiographic Operations of Ordnance.
• Interpret and ensure regulations and procedures are followed when developing the SOPs.
• Experience in the preparation of SOPs/OIs for both the Ordnance Operations and the Ionizing Radiation Operations.
• Prepare the SOPs/OIs for conduct of Ionizing Radiation Operations pursuant to RAD-10 documentation.
• Up to date and current on safety matters required for the development of SOPs for Explosives and Ionizing Radiation Operations.
• Proficient with the Qualification and Certification processes for Ordnance personnel.
• Contributed to numerous ESI inspections and passed.
• Successfully completed Basic explosives safety training, AMMO-18 and AMMO-49.
• Organized, maintained, and provides input to the Division Quality Management System for SOPs/OIs and the Qualification and Certification Programs.
• Provide QA and Control Input to the Standard Operating Procedures, test plans, and test procedures ensuring requirements are met.
NEISA A. KRATZ
125 W. Mojave Rose Avenue
Ridgecrest, CA 93555
760-***-**** cell, 760-***-**** work
*****.*****@****.***
3
PROFESSIONAL EXPERIENCE:
EMPLOYER: NAWCWD, 1 Administration Circle, Mail Stop 5100, China Lake CA 93555 TOTAL PERIOD: 09/2018 to Present TITLE: Resource Specialist Description of duties/level of responsibility:
• Manage the Logistics of the Ordnance Information System (OIS) Database.
• Skilled as a Satellite Inventory Manager (SIM).
• Familiar with basic energetic materials safety including AMMO-18 and AMMO-49.
• Ability to reinforce the Department and Division SOPs/OIs posture and allow the Department and Program goals to be met.
• Ensure the SOPs/OIs and Qualification and Certification Programs are current.
• Analyze and interpret current SOPs/OIs to ensure they are in compliance with established regulations and procedures.
• Implement and maintain a document Configuration Management System to streamline management of related SOPs/OIs and Qualification and Certification and related ancillary matter to ensure ease of maintaining files and records.
• Skilled in applying data-gathering methods to collect factual information for development SOPs/OIs and quality control documentation.
• Developed an understanding and ensure that the appropriate regulations and procedures are followed; when developing SOPs/OIs involving Ordnance and Radiographic Operations and oversight of Division staff; Qualification and Certification program documentation for Explosives and Radiographic Operations.
• Provide quality assurance and quality control input to documentation such as SOPs/OIs and test plans and procedures to ensure they comply with established regulations and instructions.
• Demonstrate the ability to understand, analyze, and interpret ordnance and radiographic operations through effective written and oral communication with Engineers, Scientists, and Technicians in the following areas: Air Breathing Propulsion, Detonation Sciences, Environmental (Vibration, Shock and Climatics), Non-Destructive Test (X-ray), Static Propulsion, Safety Test, MOP, Polaris, AQM, LTF, Trident I and II.
• Serve as the primary POC for development of SOPs/OIs involving ordnance and radiographic operations.
• Establish documentation baselines and change control according to operation requirements.
• Research, plan and direct the development of the SOPs/OIs.
• Safe person for Non-Destructive Test (X-ray).
• Have personally been involved with the setup of a Trident D5 Rocket Motor setup processes and procedures.
• Assemble data, information, and knowledge sources for compilation, interpretation, and presentation to support key issues under review by Senior leadership.
• OPA and Asset Accounting.
• Develop, manage and assist in the various Division and Branch support programs and records: mandatory NAVAIR training, AA&E Key Custodian, OHE/MHE Custodian, OT&E Radio Custodian, N94 Submissions.
NEISA A. KRATZ
125 W. Mojave Rose Avenue
Ridgecrest, CA 93555
760-***-**** cell, 760-***-**** work
*****.*****@****.***
4
PROFESSIONAL EXPERIENCE:
EMPLOYER: Saalex, 1519 N. Norma St, Ridgecrest CA 93555 previously Engility, 117 S. Gold Canyon, Ridgecrest, CA (local office), Corporate Office 3750 Centerview Drive, Chantilly, VA 20151 until March 7th 2018 (lost contract) TOTAL PERIOD: 06/2015 to 09/2018 TITLE: Engineering Technician IV Description of duties/level of responsibility:
• Familiar with basic energetic materials safety including AMMO-18 and AMMO-49.
• Ability to reinforce the Department and Division SOPs/OIs posture and allow the Department and Program goals to be met.
• Ensure the SOPs/OIs and Qualification and Certification Programs are current.
• Analyze and interpret current SOPs/OIs to ensure they are in compliance with established regulations and procedures.
• Implement and maintain a document Configuration Management System to streamline management of related SOPs/OIs and Qualification and Certification and related ancillary matter to ensure ease of maintaining files and records.
• Skilled in applying data-gathering methods to collect factual information for development SOPs/OIs and quality control documentation.
• Developed an understanding and ensure that the appropriate regulations and procedures are followed; when developing SOPs/OIs involving Ordnance and Radiographic Operations and oversight of Division staff; Qualification and Certification program documentation for Explosives and Radiographic Operations.
• Provide quality assurance and quality control input to documentation such as SOPs/OIs and test plans and procedures to ensure they comply with established regulations and instructions.
• Demonstrate the ability to understand, analyze, and interpret ordnance and radiographic operations through effective written and oral communication with Engineers, Scientists, and Technicians in the following areas: Air Breathing Propulsion, Detonation Sciences, Environmental (Vibration, Shock and Climatics), Non-Destructive Test (X-ray), Static Propulsion, Safety Test, MOP, Polaris, AQM, LTF, Trident I and II.
• Serve as the primary POC for development of SOPs/OIs involving ordnance and radiographic operations.
• Establish documentation baselines and change control according to operation requirements.
• Research, plan and direct the development of the SOPs/OIs.
• Safe person for Non-Destructive Test (X-ray).
• Have personally been involved with the setup of a Trident D5 Rocket Motor setup processes and procedures.
• Assemble data, information, and knowledge sources for compilation, interpretation, and presentation to support key issues under review by Senior leadership. NEISA A. KRATZ
125 W. Mojave Rose Avenue
Ridgecrest, CA 93555
760-***-**** cell, 760-***-**** work
*****.*****@****.***
5
EMPLOYER: NDTI, 137 W. Drummond, Ridgecrest, CA 93555 TOTAL PERIOD: 04/2013 to Present TITLE: Information Technology/Information Assurance Configuration Manager (IT/IA CM)
Description of duties/level of responsibility:
• Established and created F/A-18’s first IT/IA CM plan; which included implement and maintain document configuration management system to ensure ease of maintaining files and records.
• Created and managed process documentation, policies and procedures, engineering drawings, and training manuals.
• Addressed change order processing for systems equipment, hardware and software.
• Performed quality assurance of tools and database testing.
• Planned, developed, acquired, and managed data for test and evaluation purposes.
• Handled the tasks of managing Configuration Management Database as well as configuration control of the operational baseline.
• Responsible for analyzing proposed product changes to determine effect on overall Configuration Management Database System (CMDS).
• Perform responsibilities of ensuring that the configuration items are identified and controlled.
• Manage the tasks of providing guidance to engineering staff on methods, procedures and requirements for entering Configuration items into the CMDS.
• Perform responsibilities of planning and coordinating in the preparation of project documentation like product specifications, engineering drawings, and contract modifications.
• Identify customer requirements and ensure that customer contract requirements are met.
• Worked heavily with Software, Hardware, and Network engineers to create the Standard Operating Processes and Procedures.
• Documented project activities for all new construction projects. EMPLOYER: NDTI, 137 W. Drummond, Ridgecrest, CA 93555 TOTAL PERIOD: 09/2006 to 04/2013 TITLE: Business Services Specialist II (F/A-18 NMCI POC)
Description of duties/level of responsibility:
• F/A-18 NMCI POC - Support of F/A-18 personnel encompassing over 750 individual personnel, as many as 18 buildings, over 25 teams, a multitude of Competencies and all requirements/requests/needs that may be made by any and/or all of the personnel or the project’s they support.
• Worked with the Software, Hardware, and Network engineers with the development, operation and deploying computer networks and computers.
• Prepared standard operating process and procedures.
• Coordinate and control storage and handling of NMCI computer equipment to ensure that it is working efficiently.
• Responsible for all classified NMCI computers at F/A-18 and making sure that everything is in accordance with policies and procedures, set forth by NETWARCOM and F/A-18. NEISA A. KRATZ
125 W. Mojave Rose Avenue
Ridgecrest, CA 93555
760-***-**** cell, 760-***-**** work
*****.*****@****.***
6
• Create and analyzed NMCI reports on a monthly basis and ensure the files, records, and forms for NMCI, are current and correct, while keeping management apprised of NMCI issues and current situation for F/A-18.
• Respond to data calls on a frequent basis, which requires using NMCI reports created from NET (NMCI ordering EITSMS database).
• Ensuring the importing and exporting of data and information into the EITMS database, is accurate.
• Collect, develop and maintain materials to ensure database and inventory are accurate.
• Knowledge of IT and networking requirements for F/A-18 and ensuring that the requirements are within budgetary guidelines established on a yearly basis, while working with the NAVAIR CTR Team and the Comptroller Office for resolution of any NMCI seat requirements and funding issues.
• Create and maintain NMCI profiles for new and current employees.
• Understand the NMCI contract line item availability and using the NMCI contract line items catalog and the FY Order Calendar for purchasing NMCI approved equipment.
• Work with engineers, technicians and managers to identify research, procure and track required parts and equipment in support of operations for the Advanced Weapons Laboratory, which includes numerous labs and testing environments.
• Ensure the requirements for monthly, fast track, and special orders, transferring and terminating computer’s, tech refresh, and other action requested by F/A-18 are within budgetary guidelines established on a yearly basis.
• Supported the IA and ensured the users followed all IA Security requirements.
• Maintained DADMS information for user software lists.
• Problem solving; which could include, Network Issues/problems, New requisitions and procurement requests, (hardware, software, location, etc.).
• Escorting and supervision of personnel responsible for NMCI related requirements, which could include deliveries, pickups, maintenance, network wiring, etc.).
• Maintain working knowledge of Move, Add, Change (MAC) policies and procedures to ensure accurate input and submission of requests. Submit MAC’s (day-to-day, large-scale moves, claimant transfers), order mods, and termination of services as requested by F/A-18.
• Check E-mail and voicemail constantly and Communicating orally and in writing with personnel and customers.
• Accomplished in the use of Microsoft Office Products (Access, Excel, Word, and PowerPoint).
• Solid knowledge of NMCI Business Rules.
• Organized Recycling and DRMO Services.
• Knowledge of Service Types and Fast Track Products and Services. NEISA A. KRATZ
125 W. Mojave Rose Avenue
Ridgecrest, CA 93555
760-***-**** cell, 760-***-**** work
*****.*****@****.***
7
EMPLOYER: EER/L3, 330 E. Ridgecrest Blvd, Ridgecrest, CA 93555 TOTAL PERIOD: 09/1996 to 9/2006 TITLE: Executive Secretary Description of duties/level of responsibility:
• Received phone calls for the IT Help Desk and referring each call to the appropriate personnel.
• Performed personnel operations, information processing, supply processing, and/or office services to support the organization.
• Responsible for providing written and oral communication experience with engineers, scientists, and technicians.
• Responsible for document library and retrieval system for all documentation including administrative, software and financial, this includes creating and maintaining the tracking database for the Library.
• Initiated and maintained a variety of confidential and general-purpose files and records of processes and procedures, maintain documents and incoming correspondence, regulations and directives and update regularly, prepared DEV-CCB packages, taking minutes, and creating the final draft of the minutes.
• I provided guidance to customer personnel regarding Contract Deliverable Requirements List (CDRL) delivery formats, scheduling, lead-time, and associated skills pertinent to formal documentation; technical and copy editing, format and style, publishing, printing, binding, and other related tasks.
• Developed, monitored, and improved TDOC processes to achieve optimum quality and efficiency in the production of TDOC products; provides configuration/data management (CDAM) and tracking of all TDOC documents, including changes; and establishes databases and other processes/procedures for effective document management and control.
EMPLOYER: CASI, 520 S. China Lake Blvd, Ridgecrest, CA 93555 (no longer in business here) TOTAL PERIOD: 10/1990 to 2/1991 TITLE: Engineering Aide Description of duties/level of responsibility:
• Revises or updates material that is mostly standardized for Telephone Engineering Drawings, Reports, Manuals, Briefs, Proposals, Instruction books, Catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment.
• Receives assignments and technical information from a supervisor or senior writer, may be provided notes or manuals containing operating procedures and details, and may observe production, developmental or experimental activities to expand or verify the provided operating procedures and details.
• Accesses manufacturers’ catalogs, drawings and other data relative to operation, maintenance, and service of equipment.
• Access blueprints, sketches, drawings, parts list, specifications, mockups, and product samples to integrate into the documentation.
• Organizes material and completes assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Originated and processed complex administrative actions.
• Maintain records and files of work and revisions, and select photographs, drawings, sketches, diagrams, and charts to illustrate material. Assist in laying out material for publication, and arrange for typing, duplication and distribution of material.
NEISA A. KRATZ
125 W. Mojave Rose Avenue
Ridgecrest, CA 93555
760-***-**** cell, 760-***-**** work
*****.*****@****.***
8
EMPLOYER: Ridgecrest Regional Hospital, 1081 N. China Lake Blvd, Ridgecrest, CA 93555 TOTAL PERIOD: 10/1988 to 9/1990 TITLE: Admitting Clerk Description of duties/level of responsibility:
• Coordinates with Doctors and nurses.
• Answer phone calls.
• Data entry.
• Collect medical information from patient and determine if they need immediate attention.
• Review the insurance cord and enter or update billing information into the computer. EMPLOYER: Comarco Inc., 1201 N. China Lake Blvd, Ridgecrest, CA 93555 (no longer in business here) TOTAL PERIOD: 06/1981 to 10/1988 TITLE: Technical Documentation Aide Description of duties/level of responsibility:
• Revises or updates material that is mostly standardized for Military Specifications, Reports, Manuals, Briefs, Proposals, Instruction books, Catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment.
• Receives assignments and technical information from a supervisor or senior writer, may be provided notes or manuals containing operating procedures and details, and may observe production, developmental or experimental activities to expand or verify the provided operating procedures and details.
• Accesses manufacturers’ catalogs, drawings and other data relative to operation, maintenance, and service of equipment.
• Access blueprints, sketches, drawings, parts list, specifications, mockups, and product samples to integrate into the documentation.
• Organizes material and completes assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Originated and processed complex administrative actions.
• Maintain records and files of work and revisions, and select photographs, drawings, sketches, diagrams, and charts to illustrate material. Assist in laying out material for publication, and arrange for typing, duplication and distribution of material.
SECURITY CLEARANCE: Active Secret.
REFERENCES: Available upon request.
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