Quality Assurance Software Development

Ibrahim Hamed

Mesa, AZ ***** 480-***-**** ************@*****.***

QA Lead

Analytical quality assurance leader with experience applying innovative and creative information and business solutions. Proven track record recruiting and training QA engineers, implementing standards and technologies, designing audit processes, defining QA methodology, offering advice, and developing tests. Known for QA expertise, leadership, organizational skills, attention to details, and training abilities. Committed to creating a culture of excellence, quality, service, and profitability.

Areas of Expertise

UAT Test Lead Test Plans Test Scripts Regression Testing System Integration Quality Assurance Problem Solving Software Application Development Strategic Planning Project Management

Experience

TSYS July 2013 - Feb 2024

OA Lead

Analyze and document solutions to moderately complex software problems using wide scope of software development cycle principles, theories, and concepts.

●Oversee all aspects of quality assurance including establishing metrics and providing QA services and coordinating QA resources.

●Coordinate and prioritize QA team's task, Update status of project to the project managers, track applicable test metrics for defects and progress of projects.

●Adept in problem solving, Quality Assurance, Software Application Development, strategic planning, and project management.

●Monitor software development processes and perform work activities like coordinating QA Testers, collaborating with other departments, and making sure software development projects are completed in time.

●Achieved 3-day turn on bug fixes by managing defect backlog, prioritizing 10 to 20 defects per cycle.

●Decreased test time by 35%, collaborating with Test Automation to plan effort for each release Reduced test time and number of defects caused by late code arrivals by 60% with new branching strategy.

Getronics, CitiFinancial, and Citigroup February 2006 - 2013

QA Analyst

Involved in design and development of Test plans based on high level and detailed designs.

●Used User / Business requirements and Functional specs documents.

●Participated actively in System and Regression testing.

●Coordinated with the development team in fixing the bugs by generating bug reports and allocating them to the developer.

●Worked as a QA Lead and managed the whole QA team.

●Managed, directed, and coordinated all aspects of project - Estimation, Scoping, Planning and Scheduling tasks.

●Trained end users on all facets of testing (Unit, Regression, System, and Acceptance Testing).

●Developed and led successful QA projects and solutions in both the Waterfall and Agile environments.

●Managed, directed, and coordinated Manual and Regression Testing with Mercury Test Tool/Quality Center.

Ibrahim Hamed ************@*****.*** Page 2

●Reviewed application requirements and use cases.

●Developed test cases and test scripts from use cases.

●Entered test cases into the Requirements Management Tool (Star Team and Quality Center).

●Entered test scripts into the QC repository. (Star Team and Quality Center).

●Conducted test cycles. Monitor and maintain test execution per requirements.

●Identified, documented, reported and tracked test failures and software defects.

●Documented and reported product task completion / quality status on a regular basis.

●Followed all existing QC procedures.

●Updated documentation as required.

●Made recommendations on improving QC test procedures and tools.

Additional Relevant Experience

Getronics

Quality Assurance

Citizen Watches

DP Manager / Programmer

Education

Master of Science (MSC), Computer Science

Hatfield University, England, UK

Certified Six Sigma Yellow & Green Belt

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