Customer Service Medical Assistant
Resume:
MARIA TORRES
***** ****** **** ********, ***** **002 /1-210-***-****
********@*****.***
I am Seeking a position where I can expand my skills and knowledge in either Safety Transportation or the Medical Field and Customer Service Skills.
WORK EXPERIENCE:
Equity Staffing:
Contact: Antonio Cabrera - Englewood CO
Assignments:
Currently with Equity Staffing waiting for next job.
UHC: Remote
Clinical Administrative Coordinator
June 2023- February -2023
Making calls to Members
Helping with appointments for Children
Tracking calls per month
Updating Spead Sheet for EPSDT calls Medicaid in Las Vegas Nevada
WellMed /UHCG- Travel -Patient Care
Certified Medical Assistant:
May1- 2023 / May24-2023
Vitals
Preformed phlebotomy
EKGS
Scheduling
Answered Phones
Training for PSU -Preventative care for Patients
Took classes to update skills
Went to mobile units to see how they worked
DOT Safety Compliance Administrator
Contracted: Temp
Monica Salazar Trucking – San Antonio,Tx
March 2023- June 2023
Audit DQ Files for Accuracy
Audit Tractor files
Review applications for drivers
Perform all job functions from previous job title
ELD Training for Drivers, helped drivers connect to their device.
Manage MCC, IRP, Data Q.
DOT Safety Compliance Administrator
Phoenix Management Solutions, LLC – San Antonio. Tx
September 2021 - March 2023
Audit DQ Files for Accuracy
Audit Tractor files
Write and review SOP’s for Safety Department
Manage a team of 3 Safety Administrators
Review and correct Compliance issues regarding logs, maintenance, DVIRs and roadside inspection
Manage safety with help of a team of 5 trucking companies with a total of 13 terminals.
Review applications for drivers
Orientations
Perform all job functions from previous job title
Manage IRP account for 2 of the 5 companies
Data Q
On-boarding drivers. This includes the following: Reviewing Application, running mvr’s, Confirm medical cards, Schedule Pre Employment DOT UA’s.
ELD Training for Drivers, helped drivers connect to their device.
Contacting drivers when there are issues with their equipment, sending for inspections.
Safety Specialist
M Company Trucking – Atascosa TX
July 2017 – September 2021
Recruiting Drivers and Owner Ops to haul Frac Sand
On-boarding drivers. This includes the following: Reviewing Application, running mvr’s,
Confirm medical cards, Schedule Pre Employment DOT UA’s, Scheduling appointments for H2S, Fit Test and PEC training and verify previous employment.
On-boarding Owners, This includes the following: Completing the Lease Agreement with the owner, helping them fill out contractor Information sheet, W-9, and Direct Deposit form. Orientating them on percentage, billing, insurance fees, maintenance program and the requirements our company request of each owner.
On- boarding of equipment this includes the following: Level 1 inspection of tractor and trailer.
Placing decals, adding to insurance policy, creating file folder, checking registration, state inspection and owner bobtail insurance.
Orientation of driver to explain policy and procedures, dispatching, billing, logs, and apps that our company use to complete the job.
In charge of reviewing logs and DVIRs for DOT compliance, calling drivers when there are issues to be corrected or violations.
In charge of write ups and probation issues when drivers disobey the policy and procedures.
Update and maintain paperwork for tractor or trailer. This includes: Registration, state inspections, insurance and monthly maintenance reports.
Ordering Overweight permits.
Skills Utilized: Customer Service, multi-line phone system. Microsoft office, Google Docs, CFDS, Tenstreet, Lytix, Disa, Axon, Is Dispatch, Keep Trucking, Samsara, FMCSA portal, IRP Portal, GTG, UIIA. 2290, Xfinity, Docusign, Comdata, ICM, Teams,
Plates for Owner Ops switched to apportion plates or registered for combination plates.
ELD Training for Drivers, helped drivers connect to their device.
Manage MCC, IRP, Data Q.
Certified Medical Assistant (Part Time)
UT Health Science Center / School of Nursing
November 2020- January 2021
Make Appointments
Injections
COVID Testing
Vitals
Preformed phlebotomy
Traveled to UTSA to do testing for Sports Department for COVID Testing.
Learning how to use their system to get placed in clinic setting.
Certified Medical Assistant
South Texas ENT
June2015 – July 2017
Vitals
Assisting with procedures
CT Scans
Administrating Injections
Allergy Testing
Hearing Test
Scheduling
Suture Removal
Safety Administrative Assistant
Texas Chrome Transport
May 2011- June 2013
Assisted payroll department – Writing checks and building settlements for drivers
Assisted in billing department- billing customers for payments on jobs completed.
Assisted owner with any other errands to include housekeeping.
Data Entry
Customer Service
Helped drivers update Certificates by scheduling appointments to update H2S, Fit Test, PFT, PEC Training.
Verify Previous Employment
Medical Assistant
San Antonio Minor Emergency
January 2001 – April 2011
Vitals
Preformed phlebotomy
EKGS
Scheduling
Answered Phones
Suture and Staple Removal
Drug Testing
Casting
Injections
Wound Care
Hyperbaric Chambers in Training
OB/GYN
Colorectal Procedures
Hearing Testing
Eye Exam
Education:
Jan 2000-Jan 2001 – SACMDA-San Antonio School of Medical and Dental Assistance
Graduated 2001-Jan
Palo Alto College- 2yrs
AASMA, Career Point College
Graduated with a 3.3 cumulative GPA
Basic Safety Training
Wound Care Training- with new wraps
Skills:
Multitasking
Audits
Great Communication Skills
Time Management
Team Player
Compassion for others
Organizational Skills
Data Entry
Systems Used:
E-clinical
Axon
Keep Trucking
Samsara
Tenstreet
Lytx
GTG
Quickbooks
Teams
Google Drive
CFDS
UIIA
Greentax
DISA
Comdata
TX IRP
FMCSA
Infinity
Docusign
Epic
Athena
Centricity
Certificates:
BCLS- CPR First Aide
AAS- Medical Assistant
Blood Borne Pathogens
Basic Motor Fleet Training
DOT Reasonable Suspicion Training: Signs and Symptoms
Academic Certificates in Medical Assistance
Last update: 10-19-2023
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