Customer Service Information Technology
Resume:
Danielle Becker
Sacramento, CA *****
************@*****.***
Originally, I pursued the bachelor’s degree in Information Technology as I wanted to enter the world of computer information and security. I soon realized that I needed more work experience and decided to utilize my knowledge. I believe I am a positive person and would like to make a difference in the community by helping with positive customer relationships. Using a welcoming attitude, customer interactions will be approached with a sunny disposition. Authorized to work in the US for any employer
Work Experience
Driver
UBER
March 2018 to Present
Picking up and delivering passengers to their destinations, map reading, and navigation. Keeping the vehicle in good condition, safe driving, communication, time management, and customer service. Customer service being the face of Uber.
PST
Apria Healthcare - Sacramento, CA
October 2023 to January 2024
Safely drive and operate delivery vehicle at all times. Use of device applications for routing and customer delivery information. Navigate a variety of routes throughout the delivery area. Driving and working in varying weather conditions. Lift packages up to 100 lbs. Get in/out of the van, walk up/downstairs, and walk 8+ miles a day throughout your shift. Push/pull above and below the shoulder level. Stand, kneel, bend, twist, and squat. Load and unload step van & box truck to deliver packages efficiently. Driver
Wimmer/Cerfus (Vendor of FedEx)
March 2023 to June 2023
Safely drive and operate delivery vehicle at all times. Use of device applications for routing and customer delivery information. Navigate a variety of routes throughout the delivery area. Driving and working in varying weather conditions. Lift packages up to 100 lbs. Get in/out of the van, walk up/downstairs, and walk 8+ miles a day throughout your shift. Push/pull above and below the shoulder level. Stand, kneel, bend, twist, and squat. Load and unload step van & box truck to deliver packages efficiently. Driver Associate
Legacy Transit (Distributor of Amazon Prime) - Sussex, WI December 2022 to March 2023
Safely drive and operate delivery vehicle at all times. Use of smartphone applications for routing and customer delivery information. Navigate a variety of routes throughout the delivery area. Driving and working in varying weather conditions. Lift packages up to 50 lbs. Get in/out of the van, and walk up/ downstairs throughout your shift. Push/pull above and below the shoulder level. Stand, kneel, bend, twist, and squat. Load and unload cargo vans to deliver packages efficiently. Field Technician
Focal Systems - Milwaukee, WI
August 2022 to December 2022
Install, monitor, run diagnostics, and maintenance on cameras. Scan using Zebra device, template drawing and maintenance, monitor internal system health, troubleshoot problems/issues and escalate new issues to appropriate internal support teams . Perform tasks solely with remote supervisors. Properly maintain and protect company-provided tools and equipment. Work with computers, laptop, tablets, and phones. Meet expectations of the customers. Support internal teams(hardware/software) by assisting in occasional software feature testing or testing new hardware solutions. Customer service and work with the public.
TPO coordinator - Residential Lending
Flex-Staff, Inc. - Associated Bank - Green Bay, WI June 2022 to August 2022
Review loan application from originating lender for completeness and accuracy, ensure loan file is properly entered into loan origination system including borrower information, Request, review, and log the receipt of any other documents pertinent to the loan file (offers to purchase, tax returns, recorded documents, etc.) not provided by the lender, Work cooperatively with other Correspondent Coordinators to complete all department work on a timeliness basis, Perform other assignments as required. Worked remotely at home.
Associate
Walmart - Berlin, WI
May 2022 to June 2022
Picking up and delivering packages to waiting customers, using handheld to negotiate and fill orders, sorting and cataloging orders, customer service, and working with the public. Driver Associate
Box Delivery Logistics, (Distributor of Amazon Prime) - Greenville, WI December 2021 to May 2022
Picking up and delivering packages to their destinations, map reading, navigation, customer service, and working with the public.
Shift Manager
Papa John’s International
February 1998 to January 1999
Ran shifts, inventory control, customer order satisfaction, customer relations, quality assurance, execution of all company policies, procedures, programs and systems, guaranteed compliance with all federal, state, and local laws and ethical business practices, and trained employees. Delivery Driver
Papa John’s International - Middleton, WI
November 1997 to February 1998
Delivered orders, order taking, processed orders, compiled orders, food preparation, ingredient preparation, multitasking, timely execution of deliveries, closing duties, map reading, and navigating routes.
Education
Bachelor in (BSIT) of Science
American Intercontinental University
February 2018 to August 2020
Skills
• trustworthy
• Technology savvy
• Fast learner
• Detailed Oriented
• Visualizing and understanding of presented problems
• Customer Service
• Data entry
• Computer skills
• Extremely detail orientated, accurate, and thorough
• Reliable
• Ability to multi-task, solve problems, think critically, and prioritize
• Data verification
• Highly organized
• positive attitude
• Understanding people with different abilities
• People skills
• Microsoft Office experienced
• Excellent communication skills (written, verbal, listening)
• Years of experience in Microsoft Windows
• Time Management
• Positive customer interactions
• Ability to follow written or oral directions, facile with electronics
• Box Truck
• Customer service
• Driving
• Load & unload
• Windows
• Basic math
• English
• Heavy lifting
• Workday
• IT
• Communication skills
• Microsoft Office
Links
https://www.linkedin.com/in/danielle-becker-788614105 Certifications and Licenses
Driver's License
August 2024 to May 2028
Just moved to Sacramento I've been driving since 1989 Non-CDL Class C
August 2023 to May 2025
Just moved from Wisconsin to California I have delivered for FedEx and Amazon
Contact this candidate