Customer Service Specialist

Elizabeth Hudson

Customer Service Specialist

Coppell, TX 682-***-**** ***********@******.***

Objective:

Dedicated professional with a proven track record of accuracy and efficiency in data processing, customer relations, and office administration. Seeking a position where I can utilize my skills in transaction processing, clerical support, and customer service to contribute to organizational success.

Skills:

55 WPM

Client Retention

Conflict Resolution

Data Management

Project Management

Time Management

Risk Mitigations

Proficient in Mac and Microsoft Operating Systems

Experience:

Transaction Specialist 1/Data Entry Clerk

Adecco Temp Agency/ JP Morgan Bank, Lewisville, Texas January 2020 – August 2023

Prepared batches of work by extracting checks and remittance from files, ensuring accuracy and efficiency.

Input data into the system following standard operation procedures and client-specific instructions.

Verified checks, fees, and credit card payments, adhering to immigration status guidelines.

Checked image quality of corresponding material, maintaining high standards of accuracy.

Trained employees on various functions and updated company policies as needed.

Medical Office Clerk

Alabama Multi Specialty Group, Tuscaloosa, AL October 2017- November 2019

Answered an average of 50-60 daily phone calls to schedule appointments and address patient inquiries.

Managed patient records, demographics, and financial documentation with confidentiality and accuracy.

Coordinated patient appointments, referrals, and medical procedures, demonstrating proficiency in Prior Authorization processes.

Provided clerical support by monitoring, mailing, and faxing medical records and transcriptions.

Customer Relations Representative

Wells Fargo Bank, Birmingham, AL March 2016 – June 2017

Assisted customers with inquiries, processed transactions, and resolved issues via inbound calls.

Conducted investigations and resolutions for technical issues, maintaining high-quality standards.

Implemented fraud prevention measures, including resetting passwords and setting up monitoring tools.

Demonstrated strong problem-solving abilities and active listening skills in addressing customer concerns.

Customer Service Relationship Manager

Bank Of America, Plano, TX December 2010 – March 2017

Managed client relationships, including inbound and outbound calls, effectively handling inquiries and transactions.

Communicated with customers to ensure mortgage payment compliance and provided education on repayment terms.

Interacted with mortgage underwriters for approvals and denials, maintaining accurate loan status records.

Performed administrative duties such as faxing, photocopying, and database maintenance.

Third Party Advocate and Collection

Countrywide Mortgage Company, Plano, TX December 2007 - August 2010

Interfaced with customers to establish repayment plans, collect payments, and reconcile accounts.

Provided billing procedure information and payment setup assistance, ensuring customer satisfaction.

Handled inbound calls, directed inquiries, and maintained documentation for loan monitoring and processing.

Education:

Greensboro High School Greensboro, AL May 1981

Psychology Touro College New York, NY

Contact this candidate