Customer Service A Team

Juan Paul Gonzalez

919-***-****

**************@***.*** / https://www.linkedin.com/in/juan-paul-gonzalez-52783644

Experienced professional with a strong service and entrepreneurial mentality that has led to business success and client retention

Well-spoken and driven to continuously improve within the framework of a team approach.

Bi-lingual (Spanish and English)

Professional Experience:

Wayfair – Boston 2021 – Present

BDR Manager

Oversee the creation of Pro Accounts and purchases for large corporations and business owners by leading the Pro Team

Capable of finishing first or second for the entire division each month

Recipient of three consecutive Employee of the Month awards

Home Depot – Sun City Center, Florida 2017- 2021

Pro Manager for Business Accounts Only

Managed a Team of five

Created and maintained business accounts

Focused on customer service and retention

Oversaw all major deliveries

Awarded region’s Pro Sales of Year 4 years times in a row

Received the Customer Focus Award for business growth

JPG Consultants – Raleigh, NC 2011 – 2017

VP of Sales

Broker for IT and Dot Com Communication Platforms

Covered entire state of North Carolina managing sales and marketing

Kare Distribution – New York, NY 2004 – 2010

Director of Sales

Oversaw all marketing and sales initiatives

Founded a start up business serving two states

Received customer service award

Made use of entrepreneurial abilities to expand the business

Received 2007 Entrepreneur Award “For Innovation and Inspiration – Driving Success”

Education:

University of Maryland

Bachelor of Business Administration

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