Warehouse and Production operator

ALEXANDER C. PASCUAL

*******.*************@*****.*** 587-***-**** Leduc, Alberta

PROFESSIONAL SUMMARY

Versatile and results-driven professional with a diverse background in leadership, quality control, machine operation, and customer service roles. Demonstrated success as a Supervisor in Customer service and a Quality Control, Machine and Forklift Operator, Waiter, with additional experience as a Warehouse and Production Operator and Kitchen Helper. Proven ability to lead teams, manage operations, and deliver exceptional service in fast-paced environments. Skilled in quality control, machine operation, customer relations, and kitchen operations. Possesses strong communication, problem-solving, and organizational skills, with a commitment to achieving excellence in all endeavors. Seeking to leverage my multifaceted skill set and adaptability to excel in any role and contribute positively to the success of a dynamic organization.

SKILLS AND ABILITIES

• Team Management • Analytical Thinking • Quality Assurance

• Equipment Operation • Cooking • Mechanical Aptitude

• Customer Service • Cash Handling • Food Preparation

• Attention to Detail • Organizational Skills • Kitchen Assistance

• Time Management • Physical Skills • Forklift Operator

• Communication Skills • Teamwork • MS PowerPoint, Excel, Word, Outlook

WORK EXPERIENCE

Sutherland Global Services Philippines Aug 2015 - Mar 2024(8yrs and 7months)

Position: Supervisor (Customer/Technical Service Amazon Retail US and CANADA)

• Managed a team of BPO agents to ensure efficient operations.

• Catering customer services and technical support for AMAZON retail US and Canada

• Provided coaching, training and guidance to team members on company policies and procedures.

• Monitored performance metrics and implemented strategies to improve productivity and quality.

• Conducted regular performance evaluations and provided feedback to team members.

• Data encoding and reporting using MS office such as Excel and Word.

King Circuit Co. Ltd. Taiwan

Mar 2005 - Mar 2008 / Apr 2008 - Apr 2011 / Mar 2012 - Mar 2015 (10 Years)

Position: Quality Control / Machine Operator

• Implemented quality control procedures and protocols to maintain high standards of service delivery.

• Conducted regular quality audits and performance evaluations to identify areas for improvement.

• Operated machinery and equipment in manufacturing settings to produce goods according to specifications.

• Monitored machine performance, conducted routine maintenance, and troubleshooting to ensure optimal operation.

• Operating hydraulic press machine, plating, Automatic and manual exposure machine that use for printed circuit board.

Cabalen Restaurant - Eat All You Can Food Corp. PhilippinesJun 2011 - Feb 2012(8months)

Position: Waiter

• Provided exceptional customer service in a restaurant environment, greeting patrons, taking orders, and ensuring customer satisfaction.

• Served food and beverages promptly and accurately, adhering to service standards and procedures.

Wyse Technology Taiwan Jun 2002 - Jun 2004(2 years)

Position: Warehouse and Production Operator

• Operated production machinery and equipment to manufacture goods, following standard operating procedures and safety guidelines.

• Conducted quality checks on finished products to ensure they met quality standards and specifications.

• Loading and unloading material from the warehouse by driving Forklift.

• Packaging product through pallet wrap packaging machine and operating forklift to put in the shipping container.

Cabalen Restaurant - Eat All You Can Food Corp. PhilippinesSep 2004 - Feb 2005(6months)

Position: Kitchen Helper

Wash and peel vegetables and fruit

Wash work tables, cupboards and appliances

Remove trash and clean kitchen garbage containers

Unpack and store supplies in refrigerators, cupboards and other storage areas

Sweep and mop floors, and perform other duties to assist cook and kitchen staff.

Fontana Leisure Park Philippines May 2001 - Oct 2001(6 months)

Position: Waiter

• Addressed customer inquiries and concerns, resolving issues to ensure a positive dining experience.

• Assisted with maintaining cleanliness and organization of dining areas to uphold hygiene standards.

TRAININGS AND CERTIFICATIONS

• On-The-Job Training at Philippine National Bank, 2001

EDUCATION

Holy Angel University Philippines 1997-2001

Bachelor of Science Major in Computer Science

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