Customer Service Representative
Resume:
Fallon Evans
Greensboro, NC *****
**.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum - Greensboro, NC
January 2023 to Present
provid over-the-phone technical support for Video, Internet, and Phone services to customers in community, bulk, and multiple dwelling unit (MDU) accounts. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technician teams to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience. Hair Stylist
Self Employed - Greensboro, NC
June 2018 to Present
Hair Stylist cleaning ordering supplies customer service money handling time management Ramp Agent
JetStream Ground Services - Greensboro, NC
September 2022 to December 2022
Principal Duties and Responsibilities:
Marshall aircraft on the ramp including directing, assisting and parking all arriving, departing and towed aircraft in accordance with safety policies and procedures Perform wing walker duties to protect the aircraft, ground personnel and equipment in accordance with safety policies and procedures
Lifts, loads, unloads, sorts and transfers passenger baggage, airmail and freight in and out of aircraft bins, belt loader or baggage carts in a safe manner and within specific time constraints Communicate with Operations, flight crew and ground personnel concerning arrival and departure information in a professional manner
Operate ramp equipment, including but not limited to bag tugs, belt loaders, aircraft tow tractors and water and lavatory servicing vehicles in a safe manner Responsible for servicing aircraft lavatories, cleaning aircraft, restocking items and deicing as needed Removal of “Foreign Object Debris” (FOD) from ramp surfaces adjacent to or surrounding the ramp area Ensures GSE equipment is in proper working condition Other duties assigned
Competencies:
Strong working knowledge of airline ramp operations Work schedule understanding
Operational flow knowledge (hourly/daily activity) CSR - Customer Service Representative
Truist Financial - Greensboro, NC
October 2021 to February 2022
Please review the following job description:
Responsible for incoming calls for routine and complex inquiries regarding products, procedures, systems or policies for new and existing clients. Committed to utilize all available tools and resources to maintain client satisfaction, track all unresolved issues accurately, to ensure timely follow up and resolution. Service Representatives act as client advocates to track client complaints and feedback in regards to Truist, our teammates, products and vendors.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide outstanding, personalized service to all clients by building rapport and providing timely solutions and/or alternatives.
2. Assist clients with inquiries and/or problem resolution in a professional and composed manner. 3. Uncover opportunities for banking solutions for clients expressed and unexpressed needs. (Banking solutions could include changing of account types, the opening of new accounts such as demand deposits, time deposits, credit cards, balance transfers, new loans/lines of credit e.g., mortgage referrals, secured and unsecured lending or refinancing existing loans for more competitive rates or payments, etc.) 4. Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
5. Follow established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any unnecessary risk.
6. Follow a daily set schedule that will require having efficient time management skills as well as a careful attention to detail.
7. May support Consumer, Small Business and Private Wealth Clients with products including: Digital/ e-Services, Credit and Debit Cards, Mortgages, Loans, Demand Deposit, Time Deposit and Retirement accounts.
8. earned.
Customer Service Supervisor
Anomaly Squared
January 2017 to January 2018
Responsible for team development, productivity, and maintain quality of calls. Created reports for daily reporting. Trained New hires and tenured agents. Coach and monitor team. Enter time and created schedules. Recruited and interviewed employees.
Customer Service Representative
Anomaly Squared
April 2016 to January 2017
Walk caller through prescreening process for research studies. Trained new hires on systems and company policies. Maintain timely and professional conduct when dealing with customers. Maintain quality of calls set by clients. Adhering to script while being knowledgeable and friendly. Order Assembler
Distinctive Personnel
April 2014 to August 2015
Sort orders for packing and shipping. Pack and labeled for shipping. Ran machine for sorting and dropping orders. Maintain timely drops for assemblers to sort. Trained new hires on using machine for dropping orders to insure safety of new hire.
Volunteer
Employment Security Commission
February 2014 to April 2014
Helped clients sign into new system and register. Help with use of computer and programs. Helped with filling out resume's and fill out job applications. Education
High school diploma
2001 to 2003
Some college
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (1 year)
• RETAIL SALES (1 year)
• EXCEL (2 years)
• Direct Care
• Direct Support
• Packaging
• Warehouse experience
• Bank Teller/ Cash handling (5 years)
• PROBLEM SOLVING (10+ years)
• Data entry (6 years)
• Call center (4 years)
• Hair Styling
• Banking
• Recruiting
• Training & Development
• 10 Key Data Entry
• Interviewing
• Management
• Typing
Certifications and Licenses
Driver's License
Cosmetology License
Assessments
Recruiting — Proficient
September 2022
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
May 2022
Responding to customer situations in a retail setting Full results: Proficient
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Delivery driver — Proficient
July 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Data entry: Attention to detail — Proficient
July 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Basic computer skills — Proficient
July 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
Over ten years of customer service 1 year of Management Word Excel
10 Key Four years of training experience
Ability to "Read" Customers Problem Solving
Communication Skills Decision making
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