Customer Service Logistics Coordinator

SHANE A. UDDIN

**-** **** ****** **** Elmhurst, NY 11369 347-***-**** *********@*****.***

Summary of Qualifications

Highly skilled in performing tasks related to shipping and receiving products

Strong communication and inter-personal skills

Fast learner and highly motivated multitasker with good organizational skills

Proven ability to work under pressure and remain focused during constant interruptions

Effective working either in groups or independently

Good Knowledge of Business Statistical Analysis programs and websites such as SPSS and Surveymonkey.

Proficient in Microsoft Office, Windows OS, SPSS and Photoshop CS

professional experience

Office Coordinator New York, NY 06/16-Present

MBF Clearing Corp.

Providing customer service to prospective and existing clients.

Perform various office duties such as answering and routing phone calls, sorting and distributing office mail, filing and data entry.

Assist in setting up an electronic organizational system for records and database management, which involved scanning and organizing 10+ years’ worth of important business documents.

Temporary Logistics Coordinator New York, NY 11/15-12/15

Clara Sunwoo Collection

Temp position as Logistics Coordinator for Fall line 2015

Retail customer service via phone and email

Order entries for as ready fall orders and future spring orders.

Preparation of wholesale and retail pick tickets

Preparation of shipping labels via UPS Worldship and USPS Online

Invoicing whole sale orders

Inventory checks on retail stock

Logistics Coordinator New York, NY 04/15-10/15

eBay, Inc.

Providing customer service to eBay merchants and shutl customers who require same day pickup and delivery.

Tracking all eBay Now and Shutl orders in NYC, Chicago, Dallas, San Jose, and San Francisco.

Replying to customer service e-mails; providing phone and chat services using ZenDesk.

Rescheduling and cancelling orders; Handling customer returns and refunds.

Reviewing spreadsheets of courier charges and submitting reports based on efficiency and timeliness.

Order Fulfillment and Stockroom Technician Long Island City, NY 01/14-10/14

Eastern Communications, LTD

Order Fulfillment; Prepared orders for radio equipment with 100% accuracy. Made sure all orders were packaged properly and shipped to the customer in a timely fashion.

Inventory Count; Updating inventory after order completion as well as when new inventory arrived.

Managing all incoming shipments; Making sure all new incoming inventory was stored in the proper locations.

Logistics Coordinator / Account Lead New Hyde Park, NY 09/09- 12/13

Associated Global Systems (subsidiary of Nippon Express)

Coordinating wide variety of shipments within the US and Canada through national carriers (Forward Air, US Express, Land Air, Towne Air, FedEx, DHL, UPS, Panther Express, Delta Cargo, Southwest Cargo, US Airways, Old Dominion, Starbase, Newells, Border Cargo etc)

Providing customer service from our national call center and JFK terminal via phone/email/fax

Tracking, tracing, and rerouting domestic/international shipments on a daily basis and updating customers of any delays and providing resolutions.

Quoting/Billing new and existing clients. Working with accounting department to provide costs and labor on completed shipments.

Updating clientele database via ASPIN/VIPER (MS-DOS format). Includes status updates on shipments and specific tracking notes for clients to access through the internet (www.agsystems.com)

Data entry and organization of shipment orders via excel spreadsheets. Emailing updated spreadsheets to account managers on a daily basis.

Providing dock assistance at local JFK terminal in Jamaica, NY (Freight count and inspection, labeling, driver assignment etc)

Providing sales department information of new prospects and leads. At times, visiting new clients to provide service details.

Education

Hofstra University, Hempstead, New York Dean’s List (Spring 2004-Fall 2007) Bachelors in Business Administration in Marketing International Key Honor Society (Phi Eta Sigma)

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