Customer Service Accounts Receivable

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

**** ***** ******* ** ******** CA 92223

***********@*****.***

TINA ROSAS 714 -818-0253

Office Administration

To be a part of a professional organization and incorporate my abilities, qualifications, and diverse experience which can be effectively utilized. I have been in the plumbing and office setting for over 14 years October 2020- December 2023

Dispatching & Clerical

Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks.

Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction.

Handle confidential information and documents with discretion and maintain their proper organization.

Supervise cash flow coming in - Checks, CC transactions and cash.

Over saw Accounts receivable for outstanding customer invoices, collections, follow ups etc. Supervised check and cash reports

Worked closely with the General manager on payroll hours and commission for the company.

Handle all customer and technician questions/ concerns. Also make sure all jobs are dealt with professionalism from arrival time to close out.

Update customers' accounts in the system to make sure all is accurate and up to date.

Oversee all Purchase orders ordered by all technician’s and office staff making sure they are accurate in customers file and or invoice.

Oversaw all disciplinary actions for employees / write ups suspension accordingly.

Oversaw all payments going to vendors and or subs. Handle all inquiries for COI’s, Workmans Comp and W-9s. Making sure all are current and up to date.

Oversee all emails that come into the company and handle accordingly.

Oversaw all office staff training for dispatch and clerical. Handled all scheduling for technicians and customers to ensure quality customer service.

Oversaw all employees' schedules and or on-call calendars. All billing portals for commercial clients/ examples/ Vendor Cafe, Coupa, Real Page vendor.

Over saw Onestep GPS system to insure oil changes. Complex Problem-solving Managing

Operations and efficiency Customer

Service Business Analysis and Reporting

Teamwork and Collaboration Calm

Under Pressure Performance Tracking

and Evaluation Documentation and

Reporting Recruitment and Hiring

Employee Development Team Building

Employee Development Scheduling and

Coordinating Team Leadership Budget

Management. Knowledge in dispatch

software as followed Service Titan,

House Call Pro, Dispatch Me, Skyboss

and Quick Services. Typing, 35 wpm,

General computer skills, Microsoft excel

(14 years), Microsoft word (14 years)

Pathways Community School Office Manager

2001 to 2004

Hiniker Plumbing

November 2017- March 2020

Responsible for 6 total technicians getting appointments and dispatch technicians. Handle all technician and customers' questions/concerns. Also, making sure the jobs are dealt with professionalism from arrival time to the finish.

Update computer system in customers' accounts as the job is in process per technician.

• Oversee that all water heaters and parts are stocked in the warehouse as well as the ordering of them.

• Oversee the relationship between supply houses and going over prices for the company. Ferguson/ Todd Pipe and Supply, Hijoca, HD supply, Contractor Access.

Get with technicians on Helping locate parts or calling into warranty to get coverage for the customer on any plumbing parts still under Warranty.

Knowledge in Halo Filtration Systems, Nortiz Tankless Water Heaters and Bradfordwhite Water Heaters. Also Knowledgeable in most parts ranging from copper pipe, fittings adapters, unions, pressure regulators, Moen and Delta products, Uponor, Some Knowledge in sewer liners.

Handling all phone calls coming in and going out.

ARITE-A-WAY SERVICES

- Riverside, CA April 2012 to May 2017

Dispatching & Clerical

• Verify all vendor invoices for all Technicians (35-40 techs) daily and populate expense spreadsheets, which are forwarded to CFO.

Process all customer credit/debit card transactions and update their account in QuickService program.

Process all technicians' credit card charges for job materials. Post customers' and company accounts receivable from all contracted insurance companies on a daily basis.

Responsible for two (2) territories (5-techs in San Diego & 6- techs in Arizona) Setting appointments and dispatch technicians.

Handle all technician and customers' questions/concerns. Also, making sure the jobs are dealt with professionalism from arrival time to the finish.

Update computer system in customers' accounts as the job is in process per technician. • Handle all water heater jobs for all (17) multi-state territories the company services. Calling into home warranty insurance companies regarding coverage and order the proper equipment. Communicating all non-covered charges with homeowners for payment upon service.

Clerical - Handle incoming/outgoing calls on (23) lines. File, copy and fax as needed.

Contact this candidate