Support Specialist Office Manager

Kimberly Y. Johnson

Detroit, MI *****

313-***-**** ad5gde@r.postjobfree.com

– Support Specialist –

Experience concentrated in Logistics/Planning, with exposure to Supervision/Operations Management. Ten years of work experience with five years of management. Provide exceptional service in clerical support by being the hub of communications between drivers, senior managers, and clients.

Professional Development Highlights

Fleet Management Emergency Dispatching Satellite Communications

Transportation Operations Equipment Maintenance Assignment Notification

Effective Scheduling Accuracy/Vendor Confirmation Microsoft Office

Work History

Guest Transport LLC, Romulus, MI

Officer Manager/Logistics Manager, May 2023-Present

Oversee day-to-day office operations, coordinating administrative tasks such as scheduling, correspondence, and filing systems.

Monitor and track shipment status, ensuring on-time delivery and resolving any issues that arise. Communicate with drivers, customers, and internal teams to ensure smooth logistics operations.

Tfam Transportation, Ypsilanti, MI

Officer Manager/Logistics Dispatcher, April 2019-May 2021

Planned, assigned, and monitored freight movement for a group of 20 drivers to provide safe, scheduled service. Ensure driver success through relationship building, effective communication, and positive recognition.

Monitored driver performance and ensured compliance with the dot O dot T dot regulations. Performed administrative duties and provided timely reports. Work collaboratively with HR, Accounting, Safety, and Maintenance.

M&K Express, Wixom MI

Dispatch Office Manager, June 2016-April 2019

Built and maintained driver relationships by assigning drivers to loads by optimizing load information, including destination, type of freight, miles, directions, driver’s needs and availability.

Adept to Spreadsheet development and management Set up/helped with new hires, onboarding etc. Worked through projects and assist with AP/AR Interviewed Candidates for roles within Dispatch, Office Support, and general Administration.

Education and Development

Kaplan Career Institute, Detroit, MI

A.S., Medical Office Specialist

September 2020

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