Customer Service Representative
Resume:
Tina Crumble
Hardworking and reliable
Old Forge, PA 18518
**********@*****.***
Customer Service Representative with 15+ years of experience working on a call-center team. Personally handled 90+ sales, tech support, and customer care calls daily, receiving a 95% customer satisfaction rating to date.
Authorized to work in the US for any employer
Work Experience
Transportation Clerk
Core-Mark International, Inc. - Scranton, PA
September 2023 to Present
• Route truck drivers inside and outside of the building.
• Update route trackers.
• Send emails out when items are missing or short.
• Start investigations for items missing.
• Paperwork for miles and load lists of the truck drivers. Intake Coordinator
Highmark Health - Wilkes-Barre, PA
August 2021 to July 2022
• Triage faxes to healthcare providers.
• Reach production levels in a timely manner.
• Attend meetings.
• Learn how to use ins inc and avaya programs.
• Excellent communication and interpersonalskills; Proficiency in Microsoft Office Suite; Strongorganizationaland problem-solvingskills.
• Verifying medicalinsurancecoverage and benefits for each patient; Welcoming insuranceinformation they have.
• Overhaul the intake process by implementing a digital patient information system, resulting in a 25% reduction in processing time.
• Conduct thorough patient assessments to determine needs and eligibility for services increasing accuracy and alignment with insurance requirements.
• Collaborate with the medical staff to expedite appointments and improve patient scheduling, reducing wait times by 30%.
Call Center Customer Service Representative
PrimeCare Community Health - Syracuse, NY
March 2005 to June 2021
• Manage large amounts of inbound and outbound calls in a timely manner.
• Schedule appointments for patients.
• Check patients in for appointments.
• Call to remind patients of appointments.
Home Health Aide
Iroquois Nursing Home - Syracuse, NY
March 2012 to September 2020
• Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
• Assists patients by providing personal services, such as, bathing, dressing, and grooming. Scheduler
Access-A-Ride - Brooklyn, NY
February 2017 to April 2019
• Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
• Answering multiple phone lines and scheduling/rescheduling patient appointments and procedures per physician and/or patient requests.
Education
High school diploma
Van arsdale - Brooklyn, NY
September 1996 to June 1999
Skills
• Hospice Care
• Triage
• Intake Experience
• Insurance Verification
• Home Care
• Medical Office Experience
• Medical Records
• Medical Billing
• HIPAA
• Customer service
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Medical Scheduling
• Patient Care
• Negotiation
• Customer service
• Hospitality
• Typing
• Sales
• Cash register
• Medical records
• Transportation management systems
• Cash handling
• Technical support
• Medical terminology
• Computer skills
• NetSuite
• Pivot tables
• Analysis skills
• Customer support
• Dermatology
• Medical coding
• Filing
• Quality control
• Google Suite
• Quality assurance
• Inside sales
• Manufacturing
• Windows
• Software troubleshooting
• Epic
• Adobe Acrobat
• Banking
• Clerical experience
• Office management
• Bookkeeping
• Accounting
• QuickBooks
• Human resources
• Financial services
• Relationship management
• Mac OS
• iOS
• Help desk
• Scripting
• Leadership
• ICD-9
• Accounts receivable
• Freight
Languages
• English - Expert
• Spanish - Intermediate
Certifications and Licenses
CPR Certification
Contact this candidate