Customer Service Delivery Driver
Resume:
Marlon Stephenson
Warehouse Shipper/Receiver/Delivery Driver
Fort Pierce, FL 34945
*************@*****.**
Highly personable Customer Service Professional with over ten years of experience in Warehouse general labour, Deliveries, Merchandising and Sales. Talent for identifying customer needs and presenting appropriate
company product and service offerings. Expertise in resolving escalated customer service issues. Willingness to go above and beyond for the customer. Safety-conscious, trustworthy, dependable and professional in both demeanor and appearance.
Willing to relocate: Anywhere
Work Experience
Route Courier
Purolator - Pickering, ON
November 2020 to April 2023
• Load Purolator Curbside with parcels to be delivered.
• Efficiently deliver parcels all corners of the Durham region.
• Fuel vehicle with company gas card.
• Take undeliverable parcels to agent to be picked up by customers.
• Safely park Curbside after unloading designated parcels.
• Responsible for delivering Heavyweight packages of 150Lbs+. Local Truck Driver
Chit Chat Express - Pickering, ON
January 2019 to October 2020
• Responsible for the pickup of local customers packages all over the G.T.A. during the Day run, from Woodbridge to Ajax.
• Build good relationships with customers and keep them happy.
• Scanning all packages into their respective carriers.
• Deliver all packages from my Day run, to the Pickering head office and help with offloading.
• Responsible for Evening pickups in the downtown area covering areas from The beaches to Liberty village, Parkdale and more.
• Responsible for Retrieving all the days take of packages, money and other valuables from the downtown Toronto location.
• Close the Downtown Toronto Location and make sure everything is locked up.
• Check for supplies that are needed at the Downtown Toronto store, so that I can make note and deliver them the following day.
• Deliver packages from the Evening run plus the days accumulated packages from the Downtown Toronto location, to the Pickering Head Office and help with offloading. Route service technician
Biochem Environmental Solutions Inc - Toronto, ON
October 2018 to December 2018
• In charge of safely servicing all accounts in the east end, ranging from Scarborough to Picton and all of Durham region.
• Providing service to time sensitive accounts which require service be completed by 6am.
• Go above and beyond to keep customers happy, all the time making sure they are happy with Biochem's service.
• Ensure that all feminine hygiene bins are changed out with a fresh bin.
• Upselling services when I've identified an area where the customer can benefit from our other products. Warehouse Shipper/Receiver
Canadian Fruit and Produce - Mississauga, ON
July 2003 to September 2018
• Inspect and receive fruit and produce incoming from overseas.
• Responsible for recounting inventory for all fruit and produce in the building at the end of each day.
• Responsible for solving inventory related issues and any discrepancies.
• Supervise and prepare orders destined for major grocery chains like Sobeys,Loblaws,Metro.
• Operate heavy material handling equipment such as Fork trucks and Stand-on Rider Pallet jacks.
• Always using practical, safe and secure loading methods to avoid damaging goods during Loading and unloading.
• Complete all documentation neatly and accurately.
• Supervise the overnight shift during peak periods. Education
High School Diploma
West Hill collegiate - Scarborough, ON
September 2000 to June 2004
Skills
• Microsoft Word, Excel and powerpoint (2 years)
• Customer service
• Heavy lifting
• Cash handling
• Microsoft Access
• English
• Basic math
• Forklift
• Warehouse experience
• Delivery driver experience
• Computer skills
• Communication skills
• Moving
• Driving
• Assembly
• Order fulfillment
• Load & unload
• Box truck
• Front loader truck
• Ductwork
• Carpentry
Certifications and Licenses
Driver's License
Forklift Certification
Non-CDL Class C
Assessments
Basic maintenance and repair — Proficient
July 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
July 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Mechanical knowledge — Proficient
June 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Delivery driver — Proficient
June 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Interstate truck driving — Proficient
September 2023
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Learning agility — Proficient
February 2024
Learning and applying new information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Microsoft Office System (including Microsoft Word, Customer-oriented Microsoft Excel, Microsoft Access, and Microsoft Counterbalance Forklift certified Outlook®). Safety-conscious
Map reading and navigation skills Advanced planning Safe driver in adverse conditions Knowledge of state roads and highways Safe driver training Organized
Adept at recordkeeping Logistics knowledge
Freight expertise Clean Cvor
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