Customer Service Data Entry
Resume:
Cynthia R. Harrison
Greenville, SC ***** 843-***-**** ************@*******.***
Summary
Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
●CRM software
●Tax Support
●Customer Service
●Inbound and Outbound Calling
●Call Center Operations
●Insurance Claims Management
●High-Energy Attitude
●CDL Class B
●Microsoft Word
●Quality Assurance Controls
●Adaptive Team Player
●Data Entry
●Troubleshooting
●Customer Relationship Management
●Critical Thinker
●Schedule Coordination
●JavaScript
●Microsoft Excel
Experience
BPO Senior Rep 06/2023 present
NttData/AmeriHealth
Processed medical claims and updated benefits procedures.
●Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
●Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
●Accurately processed large volumes of medical claims every shift.
●Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
●Reviewed claims for accuracy before submitting for billing.
●Inputted data into the system, maintaining accuracy of provider coding information and reported services.
●Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
●Based payment or denials of medical claims upon well-established criteria for claims processing.
Claims Adjuster 02/2019 to 06/2022
Concentrix
●Processed medical claims and updated benefits procedures.
●Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
●Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
●Accurately processed large volumes of medical claims every shift.
●Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
●Reviewed claims for accuracy before submitting for billing.
●Inputted data into the system, maintaining accuracy of provider coding information and reported services.
●Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
●Based payment or denials of medical claims upon well-established criteria for claims processing.
Courier 11/2019 to 07/2020
Amazon
●Coordinated parcel delivery using strong time management skills.
●Quickly responded to customer inquiries to improve business relationships.
●Communicated with dispatchers, management and colleagues to form lasting partnerships.
●Developed delivery route understanding to avoid high traffic and construction areas.
●Documented pickups and deliveries and submitted reports after shift.
●Checked and secured package loads before deliveries.
Driver (Contract) 08/2018 to 08/2019
Transportation Nanny
●Transported children to and from school.
●Transported children to after school activities.
●Monitored traffic conditions and applied defensive strategies to avoid accidents.
●Utilized GPS to optimize routes and continuously meet estimated delivery times.
Courier (Contract) 04/2018 to 08/2018
Direct Hit Logistics
●Coordinated parcel delivery using strong time management skills.
●Quickly responded to customer inquiries to improve business relationships.
●Communicated with dispatchers, management and colleagues to form lasting partnerships.
●Documented pickups and deliveries and submitted reports after shift.
Dispatcher 09/2017 to 04/2018
Southeast Transportation
●Made appointments and set up transportation for patients’ appointments.
●Handled maintenance calls for vehicles scheduling oil changes or anything that was needed for the cars.
●Handled 100-150 inbound and outbound calls daily.
●Tracked changes in the computer system to keep records current and accurate.
●Monitored dispatch board and adjusted call priorities regularly based on caller needs.
●Kept detailed and updated records of calls in physical and electronic databases.
School Bus Driver 09/2016 to 09/2017
Greenville County Schools
●Learned and followed school transportation procedures.
●Performed pre-trip inspection and mechanical checks before scheduled run.
●Followed schedules and routes to maintain timely arrivals and departures.
●Obeyed DOT rules and regulations and local laws to maximize safety.
●Used navigation equipment and two-way radio while remaining focused on safety.
●Provided safe and reliable school bus transportation service on fixed routes.
●Assisted passengers in evacuation of buses in case of emergency.
●Reported delays, accidents or other traffic and transportation situations to the supervisor.
Customer Service Representative (Seasonal) 03/2016 to 04/2016
Concentrix
●Provided assistance during the tax season for TurboTax.
●De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
●Handled inbound calls answering customer tax questions.
●Provided step by step assistance with filing taxes and checked on the status of taxes for customers.
●Handled 200+ inbound calls daily.
●Remained calm and professional in stressful circumstances and effectively diffused tense situations.
●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
School Bus Driver 08/2015 to 02/2016
Pickens County Schools
●Learned and followed school transportation procedures.
●Performed pre-trip inspection and mechanical checks before scheduled run.
●Followed schedules and routes to maintain timely arrivals and departures.
●Obeyed DOT rules and regulations and local laws to maximize safety.
●Operated motorized ramps and lifts to assist special needs students.
●Used navigation equipment and two-way radio while remaining focused on safety.
●Provided safe and reliable school bus transportation service on fixed routes.
●Assisted passengers in evacuation of buses in case of emergency.
●Reported delays, accidents or other traffic and transportation situations to the supervisor.
●Reported accidents and completed required reports.
Driver (Contract) 03/2015 to 08/2015
Southeast Medical Transportation
●Transported patients to and from medical appointments.
●Recorded trip log and job diary to document mileage.
●Planned efficient routes by reviewing maps and traffic conditions.
School Bus Driver 08/2014 to 03/2015
Greenville County Schools
●Learned and followed school transportation procedures.
●Performed pre-trip inspection and mechanical checks before scheduled run.
●Followed schedules and routes to maintain timely arrivals and departures.
●Used navigation equipment and two-way radio while remaining focused on safety.
Technical Support Representative 08/2012 to 05/2013
Perceptis LLC
●Handled 50-100 inbound calls daily.
●Troubleshooting passwords, setting up accounts, and deleted accounts for college students.
●Assisted customers with various types of technical issues via email, live chat and telephone.
●Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Education and Training
High School Diploma 05/1988
Eastside High School Brushy Creek, Taylors, SC
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