Customer Service Representative
Resume:
Heather Killian
Monroe, MI *****
*****************@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer- focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Superior customer service and telephone etiquette with excellent verbal and written communication skills. Work Experience
Head Housekeeper
Days Inn - Monroe, MI
May 2023 to Present
• Train and supervise cleaning staff.
• Prepare schedule and assign duties to staff.
• Maintain the inventory of cleaning supplies
• Inspect rooms and common areas to ensure cleanliness.
• Meet the standards of the hotel.
• Report to hotel management regarding issues and/or team's work. Frame Shop Manager
Hobby Lobby - Monroe, MI
May 2010 to March 2023
• Instructed staff on how to handle difficult and complicated customers.
• File and maintain records.
• Scheduled appointments and maintained an updated appointment calendar.
• Operate telephones switchboard to answer or forward calls, provide information, take messages, or schedule an appointment.
• Provide information to supervisors, coworkers, and subordinates by telephone, in written form, or in person.
• Assisted customer one on one basis to ensure excellent results. Customer Service Manager
Wal-Mart - Monroe, MI
July 2005 to May 2010
• Instruct staff on how to handle difficult and complicated customers.
• Direct and supervise employees engaged in sales, inventory- taking, performing services for customers.
• Respond to customer problems or complaints.
• Maintain financial or account records.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
Rehabilitation Monitor
Salvation Army - Monroe, MI
February 2003 to July 2005
• Monitor and record clients progress to ensure that goals and objectives are made.
• Information to supervisors, coworkers, and subordinate by telephone, and written form, email, or in person.
• Monitor clients to help evaluate treatment program and progress. Education
General educational development
Monroe High School - Monroe, MI
February 1998 to April 1998
Skills
• 20 plus years working in Customer Service.
• Excellent organizational skills.
• Proficient in handling multi-line phone systems.
• Phone Etiquette
• Housekeeping Management
• Communication Skills
• Front Desk
• Cleaning Experience
• Medical Coding
• Medical Billing
• Laundry
Certifications and Licenses
Medical Billing and Coding
July 2020 to Present
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