Elementary School Banking Operations

NESRINE ZALLOUM

**** ******* **** **, ****** Ford, PA 19317 · 267-***-****

*******.*******@*****.***

Goal oriented and self-motivated individual with a Masters degree in Legal Studies. Strong communication, leadership, analytical, and problem-solving skills with over 12 years of banking and legal experience, 7 of those years as Paralegal. Strong knowledge of banking operations, policies and procedures. Seeking to advance my career. I have in depth knowledge of local, state and federal laws and regulations. A very quick learner and very dedicated. Many years of experience working in high volume and demanding environments. Certified in Six Sigma Yellow Belt. Co-Secretary of the Concord Elementary School’s Home & School Association Board for the 2022-2023 school year and Co-Vice President on the Home & School Association Board for the 2023-2024 school year. EXPERIENCE

03/14/2022 – PRESENT

PARALEGAL III, STATE OF DELAWARE SUPERIOR COURT

PARALEGAL III, STATE OF DELAWARE DEPARTMENT OF JUSTICE

Establish and maintain case and issue files.

Manage pro se correspondence/filings including research and drafting responses. Handle all Rule 47, Rule 61 Post-Conviction Motions, and Non-Compliance correspondence.

Support the Court Administrator, Staff Attorney, and President Judge.

Review legal/court documents for completeness and accuracy.

Provide administrative reports and recommendations for new and revised operating policies and procedures.

Assist legal staff in gathering information, reviewing applicable statutes and various other legal filings.

Review state and federal codes, laws, rules, regulations, policies, and procedures to ensure compliance of legal actions and processes.

Handle the DELPAT, Special Assignments, and 90 Day Reports.

Complete other projects as assigned.

Prepare and track assorted legal documents including, Consent Agreements, Cover Letters, Dismissals. Proofread and transcribe notes.

Maintain the Board Prosecution Tracking sheet which tracks actions taken on all cases.

E-File Complaints, Amended Complaints, Signed Consent Agreements and Dismissals with the appropriate Board and liaison/admin, and mail original documents as required.

Assist prosecutors with the preparation of Exhibits, including but not limited to page numbering, creating Exhibit Lists, hole punching, assembling binders, redacting, labeling, scanning, copying and collating to create Exhibit Packets. Confirm witness availability, provide directions, answer questions and relay information to deputies.

Attend hearings and take notes.

Post-hearing management, storage, closing and archiving of files in anticipation of possible appeals. Track final disposition and outcome of cases.

Draft Executed Consent Agreements, Orders, Dismissal Letters, Non-Participation Letters, Entry 2

of Appearance, Certificate of Service, and Complaints.

Assist prosecutors in both the Affirmative Litigation and Defensive Litigation Units.

Maintain and track Tort cases.

07/22/2019 – 03/11/2022

PARALEGAL, VALLEY NATIONAL BANK

Create Ad Hoc Reports, run reports, maintain updates to vendor information on system along with contract assignment as needed.

Track/update the contract actions diary in the database for changes provided by internal clients and update the system with any new contracts, renewals, or expirations.

Review and draft Non Disclosure Agreements.

Work with Senior Paralegals and assist as liaison with attorneys and other departments in regards to contract management.

Maintain, update, and perform all input for Bankruptcy filings and incorporate the same into the Legal Department’s Bankruptcy spreadsheet.

Handle special projects as assigned.

Review Commercial Loan documents for LIBOR language.

Provide HR Compliance and Litigation support to Senior Attorneys.

Assist in-house employment counsel in opening, maintaining and closing litigation files, as well as interviewing potential witnesses and gathering case related documents/evidence.

Calendar all filing or notice due dates and court dates; assist in-house employment counsel in gathering information, preparing responses and tracking completion.

Open, maintain, process invoices and closing all matters assigned to in-house employment counsel in Legal Tracker.

With in-house employment counsel, support the HR team in finding answers to employment law related compliance questions as well as poster and training requirements.

Conduct legal research on new and pending laws and regulations, articles and court decisions for employment law related questions.

Provide in-house employment counsel with updated labor and employment law news found via Lexis Nexis Practice Advisor and Legiscan.

Assist in-house employment counsel and HR with Immigration Cases. 01/15/2018 – 07/19/2019

RCS CREDIT REP TEAM LEAD/SUPERVISOR – PROMOTED TO QUALITY CONTROL SPECIALIST IV, TD BANK

Performed a variety of credit decisions for RCS applicants & merchants, including credit lending authority of up to $40,000.00 for credit limit increases, and other underwriting decisions based off credit bureau reports.

Led weekly meetings with assigned employees to review new department policies and procedures.

Provided guidance and training to ensure all assigned employees provide accurate, polite and timely service to applicants and merchants.

Responded to internal helpline inquiries and escalation calls with external customers.

Performed a variety of audits on applications and accounts to ensure our organization's adherence to regulatory guidelines.

Monitor and evaluate inbound telephone inquiries to ensure all applicants and merchants receive legendary customer experiences.

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Conduct coaching sessions upon request with RCS Credit Representatives and Leadership to address call productivity, and call monitor performance.

Lead meetings with new hires classes to ensure regulatory guidelines are met as well as adherence to department policies.

Develop and update evaluation forms based on metrics and results to instruct employees on how they are being monitored in order to maintain transparency.

Evaluate trends in errors and suggest modifications to diminish the errors. 09/01/2012 – 11/27/2017

PARALEGAL, BANK OF AMERICA

Completed all legal process requests in a timely manner in accordance to legal and bank requirements; Child Support Levies, IRS Levies, Sheriff Levies, etc.

Effectively communicated with customers, bank contact centers, branch supervisors, government agents, attorneys, and legal staff while also maintaining appropriate confidentiality, and ensuring maximum efficiency of operations and regulatory guidelines.

Utilized an internal tracking system to maintain case files for review of customers bank accounts to place holds and alert messages on customer accounts.

Provided continued support and coaching to new hires and peers to ensure all operational standards were met.

Managed and Organized information relating to particular matters and transactions.

Proofread and scanned all Levy documents and saved them into the internal management system.

05/01/2010 – 08/30/2012

CUSTOMER SERVICE REPRESENTATIVE, TD BANK

Was responsible for providing exceptional customer experience.

Initiated contact with clients and offered products and services to them based on their financial needs.

Accepted and processed deposits, payments, checks for cashing and other transactions in accordance with the established procedures.

Assisted in loan closings procedures. Printed, prepared, and organized documents, signature pages, and reviewed closing documents with clients. EDUCATION

MAY 2016

MASTERS IN LEGAL STUDIES, DREXEL UNIVERSITY THOMAS R KLINE SCHOOL OF LAW AUGUST 2005

BACHELORS IN COMMUNICATIONS, UNIVERSITY OF TAMPA

SKILLS

Effective Leader with ability to establish strong relationships

Able to manage complex situations and

multiple priorities

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Strong presentation and organizational skills

Skilled with MS Office

Time management skills

Strong attention to detail

Strong verbal and written communication skills

Familiar with Legal Processes

Able to analyze legal and financial

documents

Skilled with legal research techniques and

analysis, legal terminology, and legal

principles and practices

COMMUNITY LEADERSHIP

2022-2023 SCHOOL YEAR

CONCORD ELEMENTARY SCHOOL HSA

CO-SECRETARY

Bringing the school community together through the School Beautification, Book Fair, Community Cash Back, and Concord HSA’s Social Media

2023-2024 SCHOOL YEAR

CONCORD ELEMENTARY SCHOOL HSA

CO-VICE PRESIDENT

Bringing the school community together through the School Beautification, Book Fair, Community Cash Back, and Concord HSA’s Social Media

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