Customer Service High School
Resume:
*******@*****.***
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
- Strong mortgage product knowledge & W O R K E X P E R I E N C E industry regulations
- Proficient in loan processing software
- Detail-oriented & skilled at analyzing
financial documents
- Effective communication with clients,
lenders & stakeholders
- Excellent time management &
organizational skills
- Problem-solving abilities in loan process
- Customer service-oriented
- Familiar with underwriting guidelines &
loan compliance
- Independent & team player
- Adaptable to industry changes
High School Diploma
OD Wyatt High School
Certificate
Remington College
2006
Pharmacy Technician
Customer Service Rep
Cigna
- Assisting customers with medication refill requests, insurance claims, and inquiries.
- Providing exceptional customer service by addressing customer concerns and resolving issues.
- Verifying insurance coverage and processing prescription orders accurately.
- Collaborating with healthcare providers, pharmacies, and insurance companies to ensure smooth transactions.
- Educating customers on medication usage, dosage instructions, and potential side effects.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Adhering to company policies, procedures, and regulatory guidelines.
- Handling sensitive customer information with confidentiality and professionalism.
- Upselling and cross-selling additional products or services when appropriate.
- Continuously updating knowledge of medications, insurance plans, and industry trends.
2023-2024
Experienced Mortgage Loan Processor with 16 years of expertise in managing loan applications, ensuring accuracy, and providing exceptional customer service. Proficient in analyzing financial documents, verifying information, and adhering to industry regulations. Strong attention to detail and ability to thrive in a fast-paced environment.
Y E T T A R A C H A L
S R L O A N P R O C E S S O R
SR. Loan Processor
Planet Home Lending
-Processed FHA,VA,Conventional,Jumbo,Purchases and Refinance
-Overseeing the loan processing and underwriting process from application to closing.
- Reviewing loan applications and ensuring all required documents are complete and accurate.
- Analyzing financial documents, credit reports, and income verification to assess borrower eligibility.
- Communicating with borrowers, loan officers, and underwriters to gather necessary information and resolve any issues.
- Coordinating with title companies, appraisers, and other parties involved in the loan process.
- Ensuring compliance with lending regulations and internal policies.
- Training and mentoring junior loan processors.
- Managing a pipeline of loans and meeting processing deadlines.
- Providing exceptional customer service and addressing borrower inquiries.
- Staying updated on industry changes and best practices. 2019-2021
5620 Westcreek Dr Fort Worth Tx 76133
- Reviewing loan applications and ensuring all required documentation is complete and accurate.
- Verifying borrower information, such as employment, income, credit history, and assets.
- Analyzing financial documents, including tax returns, bank statements, and pay stubs.
- Collaborating with loan officers, underwriters, and other stakeholders to gather necessary information and resolve any issues.
- Managing a pipeline of loans and ensuring timely completion of loan processing tasks.
- Communicating with borrowers, real estate agents, and title companies to coordinate loan closings.
- Adhering to regulatory guidelines and ensuring compliance with lending policies.
- Providing guidance and support to junior loan processors and assisting with their training and development.
- Maintaining detailed loan files and documentation for auditing purposes.
- Providing excellent customer service and addressing borrower inquiries throughout the loan process. Roundpoint Mortgage
2017-2019
Sr Loan Processor
- Reviewing loan applications and ensuring all required documentation is complete and accurate for FHA loans.
- Verifying borrower information, such as employment, income, credit history, and assets, specifically for FHA loan eligibility.
- Collaborating with loan officers, underwriters, and other stakeholders to gather necessary information and resolve any issues related to FHA loan requirements.
- Analyzing financial documents, including tax returns, bank statements, and pay stubs, to determine FHA loan eligibility and compliance.
- Managing a pipeline of FHA loans and ensuring timely completion of loan processing tasks specific to FHA guidelines.
- Communicating with borrowers, real estate agents, and title companies to coordinate FHA loan closings.
- Adhering to FHA lending guidelines and ensuring compliance with FHA policies and regulations.
- Providing guidance and support to junior loan processors in understanding and implementing FHA loan requirements.
- Maintaining detailed loan files and documentation for FHA loans to ensure accuracy and compliance.
- Providing excellent customer service and addressing borrower inquiries related to FHA loan processes and requirements. Mr.Cooper
PennyMac
Sr Loan Processor
2016-2017
Sr Loan Processor
2014-2016
- Review VA loan applications and ensure all required documentation is complete and accurate, including military service verification, income, assets, credit, and property details.
- Analyze borrower financial information such as pay stubs, W-2s, tax returns, and bank statements to determine VA loan eligibility and affordability.
- Communicate with borrowers, real estate agents, and other parties involved in the VA loan process to gather necessary information and resolve any issues.
- Coordinate with the underwriting team to submit complete VA loan packages and facilitate the approval process.
- Maintain detailed loan files and documentation to ensure compliance with VA lending guidelines and regulations.
- Collaborate with the closing team to facilitate a smooth VA loan closing process.
- Stay up-to-date on changes in VA loan program requirements and guidelines to ensure accurate processing.
- Provide exceptional customer service to borrowers throughout the VA loan application and processing stages.
- Train and mentor junior loan processors on VA loan policies and procedures.
- Manage a pipeline of VA loans and meet processing deadlines to deliver a timely closing experience.
Contact this candidate