Customer Service Specialist
Resume:
ASHLEY NICOLE PAXTON
*** ***** ***** **, ***** Lanes, WV 25313
*********@*****.***
PROFESSIONAL SUMMARY
Motivated and organized customer service specialist with over 10 years of successful customer service experience. Skilled to train staff, quick learner and the ability to multitask with conditions changing as well as deadlines. Enjoys working in a faced paced environment, great communicator and skilled in a range of computer tools.
EDUCATION
Nail Technician. 2017
Charleston Scool of Beauty
Business/Marketing 2013 to 2016
West Virginia State College-Institute, WV
CERTIFICATIONS
Certified Nail Technician. 2017
Certified Breakfast Attendant 2013
Customer Service Certified 2014
Special Assets Collection Agent 2016
PROFESSIONAL SKILLS
Excellent Customer Service
Adaptability and decision making
Detail oriented and organized
Multitasking
Event planning and scheduling
DIGITAL SKILLS
Windows and Mac operations / Wireless Internet / Phone Systems / Microsoft Office
WORK HISTORY
BEHAVIOR SURVEYOR
DHHR, Charleston, WV 11/2020 to Present
Making outbound calls for statistical purposes
Conduct surveys in a timely manner
Collect state data about U.S. residents regarding their health-related risk behaviors, chronic health conditions, and use of preventive services
CUSTOMER SERVICE REPRESENTATIVE
Logisticare, Charleston, WV 08/2018 to 10/2018
Answer the phone to help members with any questions about the new company
Schedule non emergency medical transportation for members
Check on location of the drivers for members
Calculate milage for members and drivers
Verify if the trip is within the service area
COLLECTIONS AGENT
BB&T Collections Center- Charleston, WV 09/2016 to 07/2017
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts
PREP COOK/SERVER 12/2014 to 08/2016
Cracker Barrel- Cross Lanes, WV
Cleans food preparation areas
Cuts and slices meats to the appropriate portion sizes
Makes appetizers, soups and salads so that cooks can concentrate on entrees and main dishes
Rotates stock in containers to maintain freshness
BREAKFAST ATTENDANT
Comfort Inn - Cross Lanes, WV 10/2012 to 06/2013
Assisted in maintaining the preparation of food and service in a sanitary condition
Cleaned kitchen appliances, and work areas
Greeted each customer with friendly eye to eye contact
Prepared all breakfast foods, Cashiers, Prep Cook
GREETER/COOK/CASHIER
SHONEY'S, LLC - Kanawha City, WV 11/2009 to 05/2012
Greeted customers and provided great customer service
Seated and checked out customers as well as tended the gift shop
Follow all food and safety procedures according to company policies and health sanitation
Prepared food, as per company standards
Perform all duties assigned to the position on time
HEAD CLERK FRONT DESK
Best Western - 1001 Leon Sullivan Way, Charleston, WV 01/2009 to 08/2009
Greeted all guests at any passing with a smile
Accurately logged all guests in at check in/out
Delivered messages and packages to all guests as soon as received
Assisted guests with local information and special requests
REFERENCES
Jaqueta Whitfield
Management Trainee at Enterprise Rent A Car
Princeton, WV 24740
*******.*********@***.***
Ted Rhim
Hospitality Management
Charleston/Beckley Area
Emily Brown
Emerald City Nails Owner
Hurricane, WV
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