Insurance Agent Customer Service
Resume:
Professional summary
Insurance agent adept at leveraging skills in Microsoft Excel, legal drafting, and Salesforce to enhance client satisfaction and boost insurance sales. With a background in customer service and cold calling, this professional excels at identifying client needs and providing tailored insurance solutions. Committed to professional growth and eager to contribute to and advance within the company. Employment history
Assurance IQ Insurance agent Remote
May 2022 - Present
Consulting on tailored insurance solutions
Surpassing sales targets by 15%
Demonstrating deep understanding of risk management Addressing and overcoming customer objections
Enhancing client retention by 25%
Acceptance Loan Company Senior branch clerk Meridian, MS Apr 2021 - May 2022
Managed daily operations at the branch
Ensured compliance with company policies
Collaborated with team to achieve branch goals
Aaron’s Collections account manager Meridian, MS Feb 2020 - May 2022
Managed debt recovery for Aaron's, Feb 2020 - May 2022 Implemented innovative strategies to improve collection rates Expert in negotiation and conflict resolution
Solved complex account issues, enhancing customer satisfaction Increased recovery rates by 25%, boosting company revenue Iqor Customer care representative/peer advisor Meridian ms Jan 2017 - Jan 2020
Managed customer inquiries with efficiency and empathy Improved customer satisfaction by 20%
Demonstrated excellent communication skills
Resolved complex issues, enhancing client trust
Boosted team morale as a peer advisor
Tameka Stennis
Insurance agent
13928 Tristan lane, Euless, US, 76040
**************@*****.***
Education
A.A in Science Everest University Orlando, FL
2012 - 2014
Skills
Troubleshooting Legal Research
Account Management Microsoft Outlook
Personal Assistant Experience Salesforce
Administrative Experience Legal Drafting
Microsoft Word Microsoft Excel
Microsoft Office Customer support
Customer service Paralegal
Dealership experience Insurance sales
Windows Microsoft Access
Cash handling Supervising experience
Outside sales Typing
Analysis skills Telemarketing
Driving SQL
Retail sales Cold Calling
Technical Support Transportation
Restaurant experience Budgeting
Van driver Public Speaking
Event Planning
Additional information
Certifications and Licenses CPR Certification
November 2020 to November 2022
Certifications and Licenses Life and Health Insurance October 2021 to October 2023
• Licensed Mississippi resident
• Licensed Alabama non resident
Certifications and Licenses Insurance Producer License Class D
CDL
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