Customer Service Representative
Resume:
STEPHANIE TELES GONZAGA
******************@*****.***
Summary
Experienced Customer Service professional with dedication and commitment to achieve excellence in work
Skills
Fluent In English and Portuguese
Detail Oriented
Strong professional skills
Experience
St. Mary’s Credit Union, Westborough, MA
Member Service Representative July 2023-Present
● Represent the credit union to members in a courteous and professional manner
● Provide prompt, efficient, and accurate service in the handling of members’ needs.
● Responsible for meeting or exceeding assigned sales and service goals.
● Provide a superior member experience by actively listening and assessing needs and offering targeted solutions.
● Actively cross sells and provides product guidance to members.
● Assists members in opening various types of accounts.
● Issue instant issue debit cards.
● Balance the recycler, vault, and ATM daily.
● Process a wide variety of teller transactions including deposits, withdrawals, bank checks, savings bonds, and loan transactions.
● Complete necessary paperwork and enter information in the computer system utilizing multiple software programs.
● Perform file maintenance of member information.
● Adheres to and keeps current of compliance standards and procedures.
● Keeps current of the various products and services offered by attending product knowledge and related training sessions.
● Provides service to our membership communities by actively volunteering time to local civic and charitable organizations.
Santander, Ashland MA August 2022-March 2023
Branch Teller
● Responsible for opening and closing
● Manage and balance the vault, cashbox and Night depository.
● Process a wide variety of teller transactions including deposits, withdrawals, bank checks, savings bonds, and loan transactions. CVS Pharmacy, Shrewsbury MA August 2021-March 2022 Technician
● Open & Close Store
● Quickly and Effectively solve Customer Challenges
● Operated Cash Register
● Interracted w/ patients
Price Chopper, Shrewsbury MA August 2019-February 2021 Cashier
● Responsible for Retail
● Open & Close Store
● Quickly and Effectively solve Customer Challenges
● Operated Cash Register
● Interacted with Customers
Education
High School Diploma, Shrewsbury High School
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