Front Desk Agent
Resume:
PROFESSIONAL
SUMMARY
SKILLS
EXPERIENCE
EDUCATION
LANGUAGE
AMIT (ANDY) SHAH
**********@*****.***
Atlanta (Sandy Springs), GA
30350
Guest-focused Front Desk Agent and Management equipped to manage high-volume hospitality needs. Effortlessly coordinates teams, resources and paperwork to streamline processes. Strong knowledge of local attractions, dining and points of interest.
Front Office Support Report Generation Lobby Oversight Customer Service Information Protection Guest Relations and specialty to secure walkin
guests
Management Training and Mentoring Revenue and Marketing Front Desk Agent and Management
Days Inn, Sleep Inn, Best Western, Comfort Inn, Chattanooga & Atlanta, TN & GA, Sep 2021 - Feb 2024
• Answered customer telephone calls promptly and appropriately handled needs. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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Calculated billings and posted charges to room accounts,reviewing charges with guests at checkout.
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• Maintained transaction security by verifying payment cards against identification. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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• Welcomed each new arrival pleasantly and confirmed reservations and identification. Took reservations over phone, in person, and via computer for guests and provided confirmation information.
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Managing Hotel routine work such as Hire new staff, Scheduling staff, CLC collection, Shift4, Hello GM, Reconciliation with third party commission, Check Review & Response etc.
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Bachelor of Commerce : Accounting & Marketing
Gujarat University, India, Ahmedabad, May 1987
Associate of Applied Science Business Administration And Management: Post- Completion OPT. Assosiate Interdisciplinary.
Dalton State University, GA, Dalton, GA, Jul 2020 Certificates of Information Technology: Specialiasation : Oracle Database Mascot IT Institute, Kalol, Guj, India, Mar 2010
Fluent
English, Hindi, Gujarati
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