Customer Service Front Desk
Resume:
Angela Magana
Kennewick, WA *****
****************@*****.***
Successful sales professional with 10+ years experience in Customer Service and office setting experience.
Authorized to work in the US for any employer
Work Experience
Independent Travel Advisor
Let’s Go Travel
Feb 10- Present
Booking Travel and Packages for clients.
Researching places and best times to attend
Marketing and advertising services and places and vacation packages
Delivery Driver
Uber Eats and GrubHub - Kennewick, WA
September 2022 to Present
• Going to businesses, picking up food items and delivering them to customers to their homes or work. Outside Sales Representative
Riverside Payments - Vancouver, WA
January 2023 to September 2023
• Business to Business sales of POS Systems and credit card processing services.
• Presenting what the company has to offer to the business owners and managers.
• Going into businesses and offering a quote to them and handing out flyers of on the company’s information and services.
Front Desk Clerk
Econo Lodge - Kennewick, WA
November 2022 to January 2023
• Checking in guests into their rooms. And checking them out of the rooms.
• POS: cash, credit card, debit card
• Maintain cleanliness at the front desk
• Doing a bucket check and making sure registration cards are up-to-date and signed.
• Booking reservations for guests: over the phone and in person.
General Office Clerk
CHS Sunbasin - Kennewick, WA
May 2022 to August 2022
• Checked in grain trucks before they went to the weigh station.
• Interacting with truck drivers through the intercom system.
• Organizing the bill of ladings.
• Did some maintenance work before harvest on the premises.
• Answered the phone and took messages and/ or transferred them to the appropriate person . Janitorial Worker
Superior Clean Services 509 - Pasco, WA
May 2021 to March 2022
• Buffed floors with commercial floor buffer.
• Swept and mopped floors.
• Took out trash.
• Dusted and wipe down countertops and cabinets.
Cashier
Dollar Tree - Kennewick, WA
November 2020 to January 2021
• POS: credit, debit, cash transactions.
• Use of registers to do sales.
• Stocked shelves with items.
• Provided customer service to the public.
Cashier
Kennedy Mart - West Richland, WA
October 2020 to January 2021
• POS : credit, debit, cash transactions
• Provided customer service to the public.
• Maintained cleanliness within the store.
• Stocked shelves
Caregiver
Eagle Springs memory care facility - College Place, WA March 2007 to July 2010
• Cared for 15+ residence per hall.
• Changed and bathe the residence.
• Assisted them with basic needs.
• Escorted them to meal times and sometimes help feed.
• Place them to bed at appropriate time
Bakery Clerk
Safeway - Walla Walla, WA
April 2002 to October 2006
• Labeled and packaged, bakery goods, and place them out on the shelves.
• Took cake orders over the phone and Via in person.
• Provide customer service to the public.
Education
Associate's degree in Liberal Arts and Science
Tacoma Community College - Tacoma, WA
September 2014 to June 2019
Skills
• Guest services
• Front desk
• POS
• Cash handling
• Microsoft Word
• Multi-line phone systems
• Cleaning
• Laundry
• Microsoft Excel
• Microsoft Powerpoint
• Communication skills
• Cashiering
• Customer service
• Spanish
• Beginner
• Customer service
Assessments
Sales fit — Proficient
January 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Bookkeeping — Proficient
September 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Retail customer service — Completed
January 2023
Responding to customer situations in a retail setting Full results: Completed
Case management & social work — Proficient
October 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Front desk agent (hotel) — Proficient
October 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Retail customer service — Proficient
August 2023
Responding to customer situations in a retail setting Full results: Proficient
Principles of accounting — Completed
September 2023
Preparing financial records according to federal policies Full results: Completed
Front desk agent (hotel) — Completed
October 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Spreadsheets with Microsoft Excel — Completed
September 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Cleaner fit — Proficient
January 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
October 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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