Customer Service Agent

Ecken

Pierre Louis

C U S T O M E R S E R V I C E C O N C I E R G E

****************@*****.*** Orlando 407-***-****

Profile

Experienced and skillful Customer Service Agent providing high quality service to callers, addressing and meeting all needs. Organized, detail oriented, and experienced in handling all inquires Employment History

Senior Benefits Advisor, GoHealth, Remote

March 2023 — February 2024

• Specialized in selling Medicare Advantage and Prescription Drug plans to seniors and retirees

• Prospected for leads through community events, referrals, and partnerships with healthcare providers

• Conducted presentations and educational seminars on Medicare, plan options, and enrollment

procedures

• Assisted clients with plan selection, enrollment, and renewal, and addressed any concerns or issues

• Ensured compliance with CMS guidelines and regulations, and maintained accurate and complete

documentation

• Collaborated with team members and management to achieve department goals and improve performance

Senior Benefit Advisor, Health Plan One, Remote

March 2022 — March 2023

• Specialized in selling Medicare Advantage and Prescription Drug plans to seniors and retirees

• Prospected for leads through community events, referrals, and partnerships with healthcare providers

• Conducted presentations and educational seminars on Medicare, plan options, and enrollment

procedures

• Assisted clients with plan selection, enrollment, and renewal, and addressed any concerns or issues

• Ensured compliance with CMS guidelines and regulations, and maintained accurate and complete

documentation

• Collaborated with team members and management to achieve department goals and improve performance

Inbound Sales Representative, Holiday Inn, Orlando March 2019 — March 2020

1. Receive inbond calls/ and make inbond calls to and from hotel guest and members for vacation packages. 2. Help guest with there accommodation 3. Upgrade guest packages or promotion 4. Answer all of guest and reward members questions and concerns. 5. Book dates for guest for future stays.

Sales Associate, Choice Hotels, Orlando

September 2016 — January 2017

• Receive inbond calls/ and make inbond calls to and from hotel guest and members for vacation packages.

• Help guest with there accommodation

• Upgrade guest packages or promotion

• Answer all of guest and reward members questions and concerns.

• Book dates for guest for future stays.

Customer Service Representative, AAA, Orlando

January 2015 — March 2016

• Provide assistant to callers who are AAA members in need of Tow,Gas, Stuck in Snow and various of

service that AAA offers there members.

• Sign up callers who are in need of service and who do not have a AAA membership

• Provide outstanding service to our members in need Education

High School or equivalent, Oak ridge highschool, Orlando August 2001 — July 2005

Skills

Ability to Multitask

Outbound Calls

Insurance Sales

Adaptability

Microsoft Windows

Negotiation

Medicare

Customer Service

Troubleshooting (Problem Solving)

Management

Quality Assurance

Cross-Selling

Medicare Advantage

Sales

Haitian Creole

Prescription

Microsoft Office

Communications

Professionalism

Languages

English Haitian Creole

Hobbies

I enjoy fitness, Playing basketball writing and creating music.

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