Account Manager Customer Service

Johnnie Williams

Houston, Texas, United States

***********@*****.*** 1-832-***-****

linkedin.com/in/jcwilliams2

Summary

I have a B.A. from Southern University and A&M College, and I am currently a Benefits Account Manager at Vensure Employer Solutions, a leading provider of human resources and payroll solutions. My core competencies include coverage analysis, customer relationship management (CRM), and enrollments. In my current role, I support the benefits administration for small and medium-sized businesses across various industries, such as oil & gas, legal, manufacturing, healthcare, and construction. I use carrier platforms such as UnitedHealthcare, Blue Cross Blue Shield of Texas, Community Health Choice, and Aetna to perform benefits administrative tasks and provide exceptional customer service. I also have experience as an independent agent, where I provided solutions for prospective clients with ACA health insurance plans and ancillary products, and executed a community outreach and marketing strategy to educate, engage, and serve underserved populations in Houston metro area. I am passionate about helping people access affordable and quality health care, and I enjoy working with a diverse and collaborative team that values innovation and excellence. I bring a unique perspective and skill set to the benefits administration field, and I am eager to learn and grow with the organization.

Experience

Benefits Account Manager

Vensure Employer Solutions

Aug 2023 - Present (5 months)

Employee Benefits Account Manager

Hoffman Insurance Group

Oct 2022 - May 2023 (8 months)

Provided exceptional customer service, benefits administration to the small market group clients (2-50 employees) during annual open enrollments followed by year-round support. Serviced small employers in oil & gas, legal, manufacturing, healthcare, and construction industries. Utilized carrier platforms such as UnitedHealthcare, Blue Cross Blue Shield of Texas, Community Health Choice, and Aetna for benefits administrative tasks.

Independent Agent

C&S Insurance Group

Mar 2021 - Sep 2022 (1 year 7 months)

Provided solutions for prospective clients with ACA health insurance plans and ancillary products

(dental & vision). Executed a far community outreach and marketing strategy to educate, engage, and serve underserved populations in Houston metro area. Utilized the HealthSherpa platform for all ACA health insurance enrollments (in-person or telephonically). Senior Customer Service Representative (Seasonal)

Johnnie Williams - page 1

Mercer

Aug 2020 - Jan 2021 (6 months)

Provided insurance benefits counseling to employees of Fortune 500 companies during their respective annual open enrollment periods. Worked remotely from home office. Sales Support Coordinator

Final Expense Direct

Feb 2019 - Jul 2019 (6 months)

Field Sales Underwriter

Final Expense Direct

Aug 2018 - Jan 2019 (6 months)

Education

Southern University and A&M College- Baton Rouge

B.A., History

1996 - 2001

Licenses & Certifications

Certified Insurance Consultant License (Life & Health), Individual - Texas Department of Insurance

Issued Feb 2021 - Expires Jun 2025

2331340

Compliance Badge: CCPA Certified - Vensure Employer Solutions Compliance Badge: Harassment Prevention Certified 2023 - Vensure Employer Solutions

New Hire Badge: Week 2 - Vensure Employer Solutions New Hire Badge: Week 3 - Vensure Employer Solutions Career Compass: Power of Resilience - Vensure Employer Solutions Knowledge Badge: Cybersecurity and Fraud Prevention - Vensure Employer Solutions

Johnnie Williams - page 2

LEADING SELF: Speaking with Impact – Workshop (Catalyst Leadership Program) - Vensure Employer Solutions

LEADING SELF: Emotional Intelligence – Workshop (Catalyst Leadership Program) - Vensure Employer Solutions

Skills

Interpersonal Skills • Business Development • Leadership • Sales • Life Insurance • Account Management • Marketing • Health Insurance • Customer Retention • Social Media Marketing Johnnie Williams - page 3

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