Project Manager Strategic Planning
Resume:
KIERSTEN HUGHES
PROJECT/PRODUCT MANAGEMENT BUSINESS UNIT DEVELOPMENT STRATEGIC PLANNING
Over ten years’ experience in Mortgage, Title/Escrow. Proficient in program/project development operations. Ability to initiate/manage cross-functional teams and multi-disciplinary projects. Skilled professional with demonstrated excellence in strategic planning. Capable of developing sales, marketing, and business processes that advance a product or project.
EMPLOYMENT HISTORY
Calyx Software – 6/21 - Present
Project Manager
Manage small projects and project tasks
IT Implementation and Configuration
Develop and monitor project plan; define and clarify project scope
Implement tools to solve issues, risks and dependencies
Identify roles and responsibilities and monitor project progress
Set team direction and coordinate activities across different organizational functions
Report and communicate effectively to project team and management
Hudson Homes Management – 9/19 – 4/21
Department Manager, Leasing Manager - Applications
Worked with prospective applicants to process, screen track and validate loan applications
Analyzed income, bank statement, credit reports, collateral, and title for all property types including 1-4 units, single family, condos, planned communities and manufactured homes
Demonstrated excellent follow-through with borrowers, loan processors, loan originators and management throughout all phases of the underwriting process
Promoted positive, harmonious relationships between staff and prospective applicants
Resolved matters involving potential applicants and performed internal and external customer service
Utilized computer programs and property knowledge to perform daily tasks, prepared correspondence/reporting and provided excellent service to clients, internal and external customers
Assisted in training, development, management and evaluation of staff
Performed other related duties or special projects as assigned
Grand Homes – 10/2018 – 09/2019
New Home Sales Consultant
Coordinated customer tours through the Welcome Home Center and maintained communication following appointment
Generated referrals and leads through face-to-face marketing at community and school events, realtor industry conferences and other related functions
Coordinated scheduled appointments with realtors for Welcome Home Center tours
Follow-up with potential customers about home buyer incentive programs
Exceptional organization skills while utilizing new sales techniques and strategies
Utilized computer and/or manual sales tracking system to manage a sales pipeline
Conducted customer satisfaction surveys after sales close to identify areas of strength and weakness in products and processes
Ensured community website was accurate and current with correct pricing
Kept up-to-date on product knowledge, homes sales/home building industry and competitors in the market including specifications
Milestone Title Agency, LLC – 4/2016 – 10/2018
Branch Manager
Extensive experience in the administration of daily operations of the branch office
Developed escrow requirements and clarified buyer, seller and lender instructions
Ensured compliance with title and escrow regulations updated changes as needed
Provided superior level of customer service and promoted a service culture though coaching, guidance and staff motivation
Developed plans and procedures for branch to ensure optimal performance
Ensured balance between productivity goals and quality of service/product
Developed and grew business and consumer relationships
Sr. Escrow Officer – CD/HUD preparation and review, closing, funding, title review and title policy preparation
education, Training, Certifications
Finance, Duquesne University, Pittsburgh, PA
Licensed – Escrow Officer
Licensed Realtor
Real Estate, North Lake Community College, Los Colinas, TX
Real Estate, Kaplan University, Dallas, TX
Certified State of Texas Notary Public
3743 Cripple Creek Drive, Dallas, TX 75224 214-***-**** *********@*****.***
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