Cleaning Experience

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MARIE JOSIANE

PROFILE

Skilled professional specializing in customer service, communication, inventory management, and client relations. Adept at supporting customers in discovering new products and identifying upsell opportunities. Dedicated to improving customer experience through building relationships with customers to understand their needs and recommend products.

KEY SKILLS

WORK EXPERIENCE

Adaptable

Flexible

Fluent in English and French

Inventory Managment

Customer Service

Organizing displays

Stock checking

Stocking shelves

Time management

Visual merchandising

Familiar with MS office applications

General Cleaner,

Household owners, Gatineau, Quebec

Jan 2023- Sept 2023

Swept, moped, washed, waxed and polished floors

Dusted furniture and vacuumed carpets and area rugs, draperies and upholstered furniture

Made beds, changed sheets and distributed clean towels and toiletries

Attended to guests' requests for extra supplies

Stocked linen closets and other supplies' areas

Cleaned, disinfected and polished kitchen and bathroom appliances

Cleaned and disinfected public areas such as rooms, hallway, and elevators

Picked up debris and emptied trash containers

Washed windows, walls and ceilings.

Reported and stored lost and found items

Sales Associate

Santa Lucia, Yaoundé, Cameroon

Mar 2021- Dec 2022

Provided exemplary customer service by portraying a gracious, friendly and engaging manner

Anticipated and promptly responded to client needs, adhering to store service experience standards

Accurately and efficiently processed all POS transactions

Resolved customer complaints quickly while maintaining satisfactory levels of customer satisfaction; processed appropriate refunds and exchanges when required

Provided information to customers regarding products and store policies

EDUCATION

Early Childhood Education Diploma Program, Niagara College, Welland, ON

Medical Office Administration with Health Unit Coordinating Diploma, CIMT College, Mississauga, ON

CPR Lvl C & Standard First Aid, Life Saving Society, YMCA, Welland, ON

Advanced Food Safety, Safecheck, Niagara, ON

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