Customer Service Field Technician

Lester Marshall Jr.

*********@*****.***

CURRENT ADDRESS CONTACT INFORMATION

**** ****** ****. ******* 314-***-****

Saint Louis, MO 63138

OBJECTIVE: To seek a position within a company to utilize superior communication, troubleshooting and strong problem solving skills for the company’s growth.

SKILLS:

Excellent Customer Service Skills

Work with little or no supervision

Experience with reading and understanding technical manuals

Safely use of equipment to climb electrical poles and carry up to 75 pounds

Problem-solving skills

Proficiency with navigating internet

Extensive background working with and understanding electrical and mechanical materials

Safely driving commercial vehicle

Leadership Skills

Trouble-shooting

Installments

EXPERIENCE: BJC Home Care Services

Field Technician

November 2021 –Present

Deliver, set-up, repairs, and retrieves durable home medical equipment

Ensures proper inventory, cleanliness, and safe operations of delivery vehicle

Provides training on home infusion supplies

Complete patients and home assessments, providing proper paperwork and documentation

Provide equipment with all the safety instructions and directions

World Wide Technology

ATC Lab Technician

May 2021 – 11/2021

Performed physical installs, troubleshoots or data center projects

Worked multiple projects in conjunction with helping manage the ticket queue

Performed configuration of network devices and servers within the ATC data center

Collaborated with cross-functional teams

Spectrum-Charter Company

Field Technician IV

September 2000 – February 2021

Performed basic to complex installation of & troubleshoot/repair coax based phone, internet or video services in a residential and commercial environment

Surveyed, installed, & maintained Wi-Fi Network products to include routers, gateway servers, Ethernet switches & wireless access points & other components within HFC-based customers

Responded to equipment failures, trouble shoot & repair equipment while providing the customer with productive communications regarding repair process.

Educated customer on proper use of services & equipment, as well as the availability of online help options.

Assisted in providing mentoring to members of the Technical Operations teams.

Utilized and demonstrate proficiency with tasks, tools, test equipment & information that will enhance business results.

Maintained accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.

Operated communications device in accordance with company policies.

Operated a company vehicle in a safe & responsible manner; Clean, maintain, stock, & secure assigned vehicle & equipment, in accordance with company policies.

Performed repair & maintenance on voice systems; Installing, uninstalling & reconnecting NEU devices and backup powering; Initiating DHCP script

Walked over all types of terrain, in all kinds of weather, while carrying tools & equipment including gaffs, ladders & fully loaded tool belts

EDUCATION: Sanford Brown – General Education Classes

University of Central Missouri- General Education Classes

REFERENCES: Available upon request

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