Front Desk Customer Service

EVERIGHT CHIHORA

+*** (0-882-**-**-** *********@*****.***

P.O. Box 105, Chileka, Blantyre, Malawi.

everight-chihora Everight Chihora

CURRICULUM VITAE FOR EVERIGHT CHIHORA

EVERIGHT CHIHORA

+265 (0-882-**-**-** *********@*****.***

P.O. Box 105, Chileka, Blantyre, Malawi.

everight-chihora Everight Chihora

OBJECTIVE

A motivated Receptionist /Cashier / Bartender with various experience in different professions. I have good communication and computer literacy skills. Ability to use M.S Word, Excel, Access, Outlook, Publisher, Power point, Pan Hospitality, Opera Reservations Systems (ORS, Internet Use and Micros POS) system. Enthusiastic with excellent people skills and dedicated work ethic. Enters orders and information quickly and accurately. Highly enthusiastic customer service professional with people interface experience. Seeking a position that matches all my previous work experience EXPERIENCE

Bakemans Confectionery Limited - Stores man

• Unloading goods.

• Receiving, scanning goods and checking against orders.

• Inspecting for damages.

• Moving goods around a store.

• Stocking shelves. Stacking bulky goods safely.

• Picking goods from shelves and recording their movements.

• Packing and sending orders to customers. Data entry and paperwork.

• Moving heavy pallets and goods using a forklift. Shire Highlands Hotel - Front Office Receptionist and Night Auditor

• Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.

• Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.

• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.

• Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel.

• Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.

• Manage front office reception area by cleaning and organizing desk and visitor’s lobby.

• Audit of daily revenue from various functions including front desk, food & beverage, catering, and parking.

• Responsible for the audit of hotel daily revenues from rooms division, food & beverage functions, catering and spa operations.

• Responsible for the audit of hotel daily revenue from rooms division and banquet functions December 2006 –

July 2008

January 2012 –

March 2017

January 1997 –

February 2000

Triangle Country Club - Front office receptionist and cashier

• Telephone and front desk reception

• Database and records management.

• Customer service.

• Executive and administrative support.

• Calendar management.

• Office and supply maintenance.

• Manage transactions with customers using cash registers. Victoria Falls Hotel - Food and Beverages Cashier

• Working as team member performing cashier duties.

• Ringing up customers in timely manner and guarantee high level of customer service.

• Greeting guests in courteous and professional manner.

• Accepting payment from customers and making change as necessary.

• Assisting co-workers

Victoria Falls Hotel - Bartender

• Maintain and manage setting of tables and seating arrangements for bar customers.

• Assist bar staff in maintaining and stacking of supplies like alcoholic drinks.

• Assist bar cooking staff in managing food items and snacks for customers.

• Initiate joyous customer service experiences through courteous bar assistant duties. EDUCATION

St Michael's Secondary School, Mhondoro, Zimbabwe

High School Education 5 Subjects including English and Science SKILLS

• Calm and determined under pressure.

• Effective problem solver. Tactful and patient communicator.

• Flexible within working environment and able to adapt quickly and positively to challenging situations whilst remaining calm conscientious, enthusiastic and highly motivated person who is reliable and hardworking.

• Possessing excellent communication and interpersonal skills and the proven ability to achieve targets and results.

• Mature with an outgoing and friendly personality who enjoys the challenge of working under pressure either independently or as a member of a pro-active team September 2004 –

January 2006

February 2000 –

October 2003

ACHIEVEMENTS & AWARDS

CERTIFICATES

• Diploma in Caregiving (Alison Online) Feb 2024

• Certificate in Caregiving Skills – Dementia Care (Alison Online) Feb 2024

• Introduction to Caregiving (Alison Online) June 2023

• Bar Skills training Mar 1998 Fire Safety training June 2002 ACHIEVEMENTS

• Achieved 100%customer satisfaction from any and every customer.

• Learned new skills and applied them to daily tasks to improve efficiency.

• Served and successfully accommodated 200+guest.

PERSONAL DETAILS

Date of Birth : 30th October, 1972

Gender : Male

Marital Status : Married

Nationality : Zimbabwean

REFERENCE

S. Dube

The Human Resources Manger

The Victoria Falls Hotel

P.O. Box 10,

Victoria Falls,

Zimbabwe

Tel +263 (13) 44751-9 /44761

*************@******************.***

A. Mabuto

Front Office Manager

Triangle Country Club

Tel: +263-***-**-**-**

***@********.**.**

Contact this candidate