Customer Service, Cabin Crew, Waiter

CALVIN FELIX OCHIENG’.O.

Phone +254-*********, Email:***************@*****.***

P.O. Box 220**-*****, Nairobi, Kenya.

EDUCATION AND TRAINING

Generation Program, Nairobi, Kenya August 2016 – December 2016

Consumer goods sales

Kenya Airways Pride Centre October 2013 – January 2014

Certificate in Airline Cabin Crew (IATA)

Kuoyo Kochia Secondary School February 2008 – November 2011

Kenya Certificate of Secondary Education

C+ (Plus)

EXPERIENCE

Kenya Airways PLC, Nairobi, Kenya, March 2022. - April 2024

Airline Cabin Crew.

* Ensured guest gets to world class customer service

*Ensured safety and security of guests

*Sold duty free items to guests

*Served meals and refreshments to guest

*Helped guests with their luggage and seat allocation

*Acted as a trained first aider onboard to assist with medical emergencies.

Specific Talent Limited, Nairobi, Kenya. December 2020- August 2021

Loss Control Officer

Monitors and controls all activities that may pose a shrinkage at the check out

Monitors cashiers’ operations, cash handling and potential collusion cases

Dispatches/Confirms receipts details of high value items after a sale is completed

Checks the model numbers, serial numbers and cost of items against receipts upon dispatch.

Monitoring the CCTV systems installed to enhance overall premise surveillance

Conducting playbacks on daily opening and closing procedures of the shop

Providing sufficient evidence in dispute resolution at the branch level

Conducting investigation on suspects dealings in the premise

Investigating collusion cases amongst staff and staff-Outsider collusion

Identifying risk factors, security breaches and proposing best remedies

Reporting all suspicious occurrences to the branch management for action

Confirmation of all customer complains before decision making on way forward

Submit weekly reports and incidents for evaluation and action.

Kenya Airways PLC, Nairobi, Kenya January 2017 – July 2020

Airline Cabin Crew

Customer service experience

Ensured Safety and Security of guests

Sold duty free items to guests

Served meals and refreshments

Provided special help to guests with special needs

Acted as a trained first aider in case of medical emergencies onboard

New Times Professional caterers, Embakasi, Nairobi October2015 –April 2016

Waiter

Took lunch orders from customers

Prepared Tea

Sold and served foods and drinks

Reconciled cash and company’s property

Lions Gate Commercial Agencies, Nakuru, Kenya July 2012 –July 2013

Rent collector

Collected rent

Reconciled cash

Submitted analytic monthly reports concerning payments

REFEREES

Josephine Odegi

Kenya Airways plc, Inflight Manager

Phone number +254-*********

Email: *********.*****@*****-*******.***

Onyango Dede

New Times Professional caterers, Head Chef

Phone number +254-*********

Email: **********@*****.***

David Sigei

Specific Talent Limited, Manager

Phone number +254-********

Email: ***********@*****.***

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