Development Representative Sales

Page * Michael Burrell-Bey 832-***-**** ********@*****.***

Michael Burrell-Bey

Dallas, TX 832-***-**** ********@*****.*** Linkedin.com/in/michael-burrell-bey-904347267 SKILLS Proactive for CompTIA exceptional professional A+, CompTIA leadership, with results-IT 20 Fundamentals+strategic years driven of planning, management mindset, and Emerging and to Google make team and impactful IT teaching development Tech Support Professional experience, contributions Certificate. skills. Currently transitioning Eager to the to tech preparing apply into industry. management the to tech secure industry. certifications expertise Recognized and in a

● Technical Skills: Experienced with Microsoft, Cisco, and AWS technologies alongside other industry-leading tools.

● Problem-Solving Skills: Patient and empathetic in addressing customer concerns, skilled at finding efficient solutions.

● Communication Skills: Clear and professional communication, active listening, and concise responses.

● Teamwork and Collaboration: Collaborates effectively to achieve team goals and fosters a positive team environment.

● Adaptability and Learning Agility: Flexible in adapting to diverse customer needs, eager to learn, and improve.

● Attention to Detail: Meticulous in handling inquiries and ensures accuracy in responses.

● Time Management and Organization: Efficiently handles tasks and aims to meet response times consistently.

● Customer Service: Dedicated to exceptional service and strives to exceed customer expectations.

● Continuous Improvement: Actively seeks feedback and implements strategies to enhance customer satisfaction.

● CERTIFICATIONS Classroom Management: Responsible for maintaining control of student behavior during instructional activities. CompTIA, A+ Expected – 06/2024

CompTIA, Google, IT IT Support Fundamentals+ Certificate (ITF+) Expected Expected - - 06/06/2024 2024 TRAINING

Technical Fundamentals, NPower Dallas, TX Expected - 07/2024

● Computer ● Participated senior-Completed framework level User a within IT in course Support professionals. a 20-organizations, offering wk instructor-Specialist practical Engaged with led Program, guidance training recognition in employment ACI program, and Learning of best ITIL® readiness practices earning from Dallas, workshops industry AXELOS for TX implementing Limited. certifications and received an integrated and personal receiving IT development Service mentorship Management support. from EDUCATION

Bachelor’s Degree in Political Science, Southern Illinois University Carbondale, IL 05/1988 Master’s PROFESSIONAL in Public Administration, EXPERIENCE Southern Illinois University Carbondale, IL 08/1994 World ● ● ● ● ● ● ● KEY Utilized administrative Designed curriculum Conducted with Monitored counselors Established student Committed methodologies Procured learning ACCOMPLISHMENTS: district Cultures-engagement. Microsoft activities. and and and student to objectives to and policies address implemented incorporated continuous Social tasks and tracked enforced Office assessments skills. and and Studies to and student Suite, optimize enhance educational classroom professional support relevant comprehensive Teacher, including progress to classroom student identify students rules textbooks, standards. development, Dallas Word, and and learning individual schedules, requiring efficiency. behavior, debate ISD Excel, workbooks, experiences. Dallas, completing and protocols needs, additional lesson maintaining PowerPoint, TX and strengths, plans, to learning 150+ assistance. maintain open and hours along and selected materials communication weaknesses, a with of conducive annual educational an to Electronic facilitate training learning tailoring with materials parents engaging to Gradebook, environment lesson refine and aligned 02/and teaching plans school to 2020 effective streamline in and with compliance - foster 06/2023

- Consistently met/exceeded student growth goals set at the beginning of each semester and throughout the academic year. Michael Burrell-Bey

Dallas, TX 832-***-**** ********@*****.*** Linkedin.com/in/michael-burrell-bey-904347267 PROFESSIONAL EXPERIENCE

Page 2 Michael Burrell-Bey 832-***-**** ********@*****.*** US History-Social Studies Teacher, Tulsa Public Schools Tulsa, OK 08/2018 - 02/2020

● ● ● ● ● ● KEY Leveraged administrative Developed objectives Orchestrated participated Implemented through Actively sessions, Facilitated other ACCOMPLISHMENTS: academic engaging participated conferences, and Microsoft student schedules, in and innovative optimize tasks school events. supervised and engagement and Office in crafted events, interactive and various student teaching enhance ongoing Suite, field comprehensive including professional by learning including activities. classroom methods trips, informing learning serving ensuring outcomes. Word, to programs development organization them lesson review as timely Excel, a of chaperone plans, critical learning to and distribution stay and opportunities, and PowerPoint, content, updated communication. opportunities when curated and necessary. preparing with learning collection including alongside best and students materials practices preparing meetings, of an permission Electronic for in to them education. mid-effectively staff Gradebook, for term slips, meetings, formal and and meet final actively debates training curriculum to streamline exams and

- Successfully the academic achieved year. and surpassed student growth goals established at the beginning of each semester and throughout Texas History-Social Studies Teacher, Fort Bend ISD Houston, TX 08/2014 - 06/2018

● ● ● ● ● ● ● Harnessed to Crafted objectives Conducted with Monitored additional Established engagement Participated educational Procured interactive streamline district schedules, necessary and support student the thorough learning and best and in policies administrative cater power ongoing enforced practices. respectful developed and progress experiences. textbooks, to and assessments of diverse interventions professional Microsoft guidelines. classroom discourse. and tasks comprehensive student workbooks, behavior, of Office and rules students' development as foster needs. needed. Suite, and maintaining and effective lesson needs, procedures, integrating supplementary activities, plans, interests, communication open Word, fostering and dedicating communication and curated materials Excel, academic a positive with educational and time to PowerPoint students enrich to with abilities learning enhance parents classroom resources and to environment teaching alongside tailor parents. and instruction to lesson school support skills an conducive Electronic plans counselors and curriculum and stay in facilitate accordance to abreast Gradebook to student provide of Texas ● ● ● ● ● ● ● Employed streamline Organized objectives Conducted while Monitored necessary Established students. Actively and Initiated foster staying History-adhering engagement pursued requests support and Microsoft schedules, student thorough administrative abreast classroom Social cater to professional district for and in progress of Studies to Office assessments educational devised appropriate educational and diverse intervention policies. tasks Suite debating and Teacher, comprehensive development student and Software, behavior, activities. of textbooks, best for facilitate rules students' Houston needs practices. students to including maintaining by cultivate workbooks, and effective lesson needs, completing ISD requiring interests. Word, plans, Houston, interests, a communication open conducive and 150 additional and Excel, communication learning TX strengths, hours curated and learning assistance. of PowerPoint, materials within learning annual and environment, with weaknesses, the training materials to classroom. parents alongside enrich courses, ensuring student and to tailoring an align school Electronic enhancing learning with compliance lesson counselors curriculum 09/Gradebook plans experiences teaching 2006 among accordingly to - 06/provide skills all to 2014 and

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