High School Administrative Assistant
Resume:
Luke Wagner
Richfield, MN 55423
952-***-**** – ********@***.***
Objective: To obtain a high-level position combining personal strengths, interpersonal skills, motivational attitude, and work experiences to effectively impact employer performance
Professional Summary
-Areas of interest in the medical field including both administrative and clinical duties and a true passion for helping people
-Strengths include critical thinking skills, efficiency in multi-tasking and prioritization being an adaptable, quick learner with a high level of accuracy, reliability and organized.
-Excellent interpersonal skills, computer skills (Microsoft Applications, Word, Excel, PowerPoint, Teams, etc.), Adobe Acrobat, Concur, PeopleSoft, communication skills, networking skills, and deadline-orientated.
-HLOOKUP stands for Horizontal Lookup and can be used to retrieve information from a table by searching a row for the matching data and outputting from the corresponding column. While VLOOKUP searches for the value in a column, HLOOKUP searches for the value in a row.
-
-
Education
University of Minnesota, Twin Cities
Bachelor of Arts, Anthropology May 2014
-Subfield interest in Biological, Medical and Physical Anthropology
-Former member of Anthropology Club
-Former member of Minnesota Golden Gopher Men’s Lacrosse team from 2010-2013
Rochester Community and Technical College
Associate Degree, Nursing January 2020 (In Progress)
-Neva & Rachel Kuehn Scholarship Recipient 2019
Eastview High School
High School Diploma June 2010
-4.0 GPA and graduated in the Top 10 in Class, with honors.
-Active member of DECA (Distributive Education Clubs of America), LINC (Leaders in the Community), Football and Lacrosse all conference, all state, all academic letter winner
Work Experience
Medtronic – Mounds View, MN 01/2024 to 03/08/2024
Program Coordinator III – Structural Heart and Aortic Operations
-Coordinate meetings/conferences for our heart value products to hospitals and attending physicians across the US
-Open payment reporting and reconciling complex expense reports.
-Assist meeting planners with travel, lodging, food expenses, and equipment needs.
-Assures alignment and close collaboration with other local functional structures such as finance, regulatory, quality, compliance and legal.
-Facilitates in local medical devices registration in cooperation with Regulatory department.
-Assures alignment with Regional Market Development strategy.
-Gather and analyze data and trends to determine key organizational needs within the site and facilitate decision-making with proactive solutions that solve these needs. Communicate findings and solutions through established operating mechanisms.
-Utilized the Windchill app to help control, content, creation, collaboration, management, and publishing processes as a relate to our bicuspid and tricuspid valves including product information and maintenance.
Allina Health/Children’s – The Mother Baby Center – Minneapolis, MN
10/2021 to 6/20/2023 Senior Administrative Assistant – OB/GYN
Perform clerical tasks.
-Complete tasks such as typing, preparation of documents, mailing.
-Answer phones and make client / business associate calls.
-Maintain client records.
-Perform billing tasks, and compile data.
-Maintain databases and Excel spreadsheets.
-Generate reports using the Windchill app to monitor and have product information readily available for patients and health services (home health care, social workers, etc.) for their breast pump products including product maintenance and software updates.
-
Provide department support.
-May schedule patient / client visits.
-May perform receptionist and check-in function.
-May order supplies.
-May coordinate meetings, conferences, presentations, travel arrangements.
-May have responsibility for assigned projects.
-May manage employee and leader schedules and calendars.
-May write correspondence to internal customers, or to clients or business associates.
-May manage provider schedules, expenses and / or education tracking.
-May manage department timecards. Used the systems of Amion and PeopleSoft to maintain OR, Call, and clinic schedule to ensure the correct hours were calculated into their pay schedk
-May manage department website.
-Other duties as assigned.
See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission.
-I know where Allina is going and how my role fits into this picture.
-I capture important lessons and share them to foster innovation.
-I am good at anticipating the implications of my decisions.
-I understand and apply the disciplines of continuous improvement.
Mayo Clinic - Rochester, Minnesota 06/2016 to 01/2020
Medical Administrative Assistant – Division of Plastic and Reconstructive Surgery
Orthopedic Surgery
-Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through.
-Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient
-Was an administrator for our Fellowship and Residency program. Setup interviews with consultants to evaluate which candidates would be select for the program. Had to obtain Medical degree, credentials, boards results, DEA number and NPI number. Provided them with onboarding which included badging travel between campuses, and location of the OR and Clinic areas. Would manage their clinic, OR, Call. Lab, and CME schedules along with their personal calendars for meetings.
-Designed the website for Division of Plastic Surgery including the public Mayo Clinic page and Mayo Clinic’s intranet page using the software call WordPress
-Exhibits initiative, proficiency, and adaptability to optimize the time of those supported.
-Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role.
-Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.
-Utilized Windchill apps for monitoring orthotics and artificial limbs to provide to third parties vendors such as Stryker and Limb Labs. Made the process easier to reorder items for patient whether they were upgrading to a new products or replacing the product they currently were using. Also used Windchill to keep records of patient measurements and products used (Allergan) for their breast implants. This was very helpful recently when research conducted test on certain breast implants causing BIA-ALCL which is a form of cancer. This allowed us to track down patient with this specific breast implant and offer them the option to have their implant replaced for free due to recent trials.
-Also used
General Mills – Plymouth, Minnesota 04/2016 to 06/2016
Research and Development Laboratory Technician
-Laboratory/bench-top support with food ingredients
-Management of several tasks simultaneously including cooking and preparing food for improvement of store-bought formulas and density testing
-Ordering ingredients and managing ingredient inventories.
-Communication and partnership with team members
-Sanitation and food & personal safety
Towers Watson- Bloomington, Minnesota 09/2014 to 11/2015
Customer Service Representative (Contractor)
-Perform customer service support by responding professionally to customer inquiries/issues received via phone, e-mail or other communication devices and ensure that appropriate action is taken.
-Research participant questions related to employee health and pension benefits.
-Talking on the phone with clients 80% of the workday. Must have excellent communication skills. Have knowledge with health carrier’s coverage and plan options.
-Provide technical support and assist customers in using web-based, employee self-service tools.
University of Minnesota, Twin Cities – Shepherd Laboratories 12/2013 to 5/2014
Lab Assistant, Environmental Science Department
-Trained in all laboratory equipment including microscopes, computers and the IRMS.
-Measured relative abundance of isotopes in given samples of plant specimens, animal bone fragments and animal hair specimens.
-Handled highly toxic chemicals used during cleaning processes and critically analyzed data for inconsistencies.
-Successfully passed Regulation Laboratory Training
University of Minnesota, Twin Cities – Blegen Hall Laboratories 9/2013 to 5/2014
Lab Assistant, Anthropology Department
-Operated a wide variety of laboratory equipment, including 3D microscopes.
-Analyzed cut marks on animal bones to see how water effects depression over a set amount of time.
-Tested animal bones in water flume for up to 40 hours at a time.
-Supported a Research Adviser with project research, providing lab experience and school credit.
Contact this candidate