Customer Service Baton Rouge
Resume:
Melinda Jones
Baton Rouge, LA *****
****************@*****.***
Customer service oriented professional with 3+ years healthcare industry experience and strong leadership skills. Facilitates efficient workflows, communicates effectively with co-workers, patients and staff and accustomed to a fast-paced hospital flow.
* Manages time and priorities in multi-task environments
* Effective problem solver, able to assess situation and identify solutions
* Work as part of a team and maintain a professional and positive environment
* Microsoft Office / MS Word MS PowerPoint MS Excel Typing Speed: 36 WPM
* Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Rainbow Shops - Baton Rouge, LA
April 2023 to Present
Store Manager
Starbucks - Baton Rouge, LA
January 2020 to April 2023
Personal Vehicle Delivery Driver
UPS - Baton Rouge, LA
November 2020 to March 2021
Deliver packages in my personal vehicle! It was a temporary position! Keyholder / Cashier / Customer Service
Circle K
August 2019 to August 2019
* Processed transactions, accepted payments, and provided prompt, courteous customer service
* Performed opening and closing duties, worked as part of a team and interacted with diverse customers
* Checked vendor orders and manifests, stocked inventory and maintained clean and organized environment
Direct Service Worker
Sylvia's Home Health Care
July 2016 to July 2018
* Attended to the individual needs of elderly, disabled patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring and ambulation
* Took vital signs, monitored medication, ran errands, called in prescriptions and scheduled appointments
* Lifted and transported residents, utilizing proper body mechanics or lifting devices for accident prevention
* Maintained the comfort and dignity of patients by completing duties in a manner that displayed warmth
* Performed all responsibilities in accordance with prescribed safety and infection control procedures Home Health Aide
Jodison Home Health
May 2013 to March 2015
* Provided companionship and personal care to elderly, disabled patients
* Scheduled doctor appointments, transported to locations outside the home and called in prescriptions
* Monitored medication, took vital signs and taught appropriate ways to lift and re-position patient
* Ran errands, handled housekeeping duties and monitored intake and output Volunteer experience includes 4 months in a fast-paced Hospital environment Assistant Store Manager / Customer Service
Circle K
* Promoted from Lead Customer Service Representative (11/2019)
* Create employee schedules, train new hires and maintain effective communication with vendors
* Has significant input into the hiring and firing decisions of the company
* Prepare bank deposits, run reports, review surveillance cameras and ensure policies and procedures are followed
* Complete inventory orders, conduct employee reviews and lead staff meetings
* Operate point of sale system, accept payments, stock inventory and provide outstanding customer service
Restaurant Assistant Manager
Love’s (Arby’s) - Port Allen, LA
Education
Associate of Science degree in Medical
Ultimate Medical Academy
2020
Skills
• Payment Posting
• Scheduling
• HIPAA Compliance
• Medical Terminology Insurance Verification
• Insurance Claim Processing
• EOBs
• Co-Payments
• Deductibles Managed Care (HMO
• PPO
• POS)
• Government Payers
• Third Party Payers Greenway Prime Suite EHR
• Electronic Medical Records (EMR)
• Electronic Health Records (EHR) Medical Billing
• Medical Coding
• ICD-10
• HCPCS
• CPT Medicare
• Medicaid
• Tricare
• CMS 1500
• CMS 1450 (UB-04)
• Fee Schedules
• Medical Office Procedures
• Store management
• Customer service
• Cash register
• POS
• Leadership
• Typing
• Cash handling
• Medical coding
• Medical records
• Medical terminology
• ICD-10
• Vital signs
• HIPAA
• Driving
• Content management systems
• Hospital experience
• Sales
• Retail sales
Certifications and Licenses
Driver's License
Assessments
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Completed
July 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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