Strong work ethic,active learning,custumer service

SG

SARVIA GUTIERREZ

*****************@*****.*** 516-***-**** Brooklyn, NY 11223 WWW: Bold Profile Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Sales Reporting

Follow-up skills

Building rapport

Product Demonstration

Appointment Scheduling

Strong Work Ethic

Active Learning

Customer Complaint Resolution

Guadalupan Institute La Lima Cortes,Honduras

High School Diploma

12/2012

Fabco shoes Brooklyn, NY

Custumer Service Sales

06/2020 - 03/2022

Resolved customer complaints in a timely manner to maintain positive relationships with customers.

Prepared purchase orders for replenishment of out-of-stock items. Maintained a clean and organized sales floor to ensure customer satisfaction.

Tracked daily sales activities using computerized systems. Operated cash register to process cash, check or credit card payment transactions.

Greeted customers entering the store and provided assistance with product selection.

Assisted other departments when necessary to ensure smooth operations of the store.

Received incoming shipments of merchandise from vendors and ensured accuracy of orders.

Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.

Recommended additional merchandise based on customer needs or interests.

Lot stop Brooklyn, NY

Customer Service Representative

03/2021 - 01/2022

Answered customer inquiries and provided accurate information regarding products and services.

Resolved complex problems by working with other departments to Summary

Skills

Education and Training

Experience

provide solutions that meet customer needs.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed positive relationships with customers through friendly interactions.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Hospital Medical Center La Lima,

Honduras, Cortes

Phlebotomist

09/2016 - 12/2017

Maintained accurate records of collected specimens and test results. Assisted in the preparation of laboratory specimens for analysis and testing.

Ensured compliance with federal regulations governing laboratory procedures.

Provided assistance to clinical staff during patient visits. Performed venipuncture and other blood collection procedures according to established standards.

Documented patient information into electronic medical records system. Calibrated equipment according to manufacturer specifications. Processed samples accurately and efficiently.

Verified patient information prior to specimen collection. Reported any abnormal results or trends to supervisor or laboratory manager.

Collected specimens from pediatric, adult, geriatric, and special needs patients.

Maintained a clean, safe, and organized work environment. Monitored inventory levels of supplies used in phlebotomy services. Responded quickly and effectively to emergency situations. Followed all safety protocols when handling hazardous materials. Identified patients using proper procedures prior to specimen collection. Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles. Used heel and finger stick methods to obtain blood from capillaries. Certificate of completion clinical medical assistand Certificate of phlebotomy technician

Certificate of EKG technician

Training

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