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From: today was a great dAY <***********@*****.***>
Subject: RESUME
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style></head><body lang=3DEN-US link=3Dblue vlink=3D"#954F72" style=3D=
'word-wrap:break-word'><div class=3DWordSection1><p class=3DMsoNormal><o:p>=
</o:p></p><p class=3DMsoNormal><b><span style=3D'font-family:"Arial",=
sans-serif'>TAMERA LEONARD </span></b><b><span style=3D'font-size:12.0pt;fo=
nt-family:"Arial",sans-serif'><o:p></o:p></span></b></p><div style=3D'mso-e=
lement:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;pad=
ding:0in 0in 1.0pt 0in'><p class=3DMsoNormal style=3D'border:none;padding:0=
in'><b><span style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;font-v=
ariant:small-caps'>4008 28<sup>TH</sup> Avenue #302, Temple Hills Tel: 240-=
501-0873 email: ***********@*****.***<o:p></o:p></span></b></p></div><p cla=
ss=3DMsoNormal><u><span style=3D'font-size:9.0pt;font-family:"Arial",sans-s=
erif'><o:p><span style=3D'text-decoration:none'> </span></o:p></span><=
/u></p><p class=3DMsoNormal><b><u><span style=3D'font-size:9.0pt;font-famil=
y:"Arial",sans-serif'>Professional Profile<o:p></o:p></span></u></b></p><p =
class=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-s=
erif'>Customer service-oriented professionals able to coordinate workflows =
and communicate effectively with co-workers, patients, and medical staff. F=
ollows policies, procedures, and guidelines to ensure consistent quality. M=
aintains and safeguards patients=E2=80=99 privacy and confidentiality.<o:p>=
</o:p></span></p><p class=3DMsoNormal><u><span style=3D'font-size:9.0pt;fon=
t-family:"Arial",sans-serif'><o:p><span style=3D'text-decoration:none'>&nbs=
p;</span></o:p></span></u></p><p class=3DMsoNormal><b><u><span style=3D'fon=
t-size:9.0pt;font-family:"Arial",sans-serif'>Personal Qualifications<o:p
o:p></span></u></b></p><ul style=3D'margin-top:0in' type=3Ddisc><li class=
=3DMsoListParagraphCxSpFirst style=3D'margin-bottom:0in;margin-left:0in;mso=
-add-space:auto;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D'=
font-size:9.0pt;font-family:"Arial",sans-serif'>Manage time and priorities =
in multi-task environments. <o:p></o:p></span></li><li class=3DMsoListParag=
raphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:aut=
o;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D'font-size:9.0p=
t;font-family:"Arial",sans-serif'>Effective problem solver, able to assess =
situations and identify solutions.<o:p></o:p></span></li><li class=3DMsoLis=
tParagraphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-spa=
ce:auto;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D'font-siz=
e:9.0pt;font-family:"Arial",sans-serif'>Work as part of a team and maintain=
a professional and positive environment.<o:p></o:p></span></li><li class=
=3DMsoListParagraphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;ms=
o-add-space:auto;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D=
'font-size:9.0pt;font-family:"Arial",sans-serif'>Microsoft Office Applicati=
ons: MSWord, MS Excel, MS PowerPoint<o:p></o:p></span></li><li class=3DMsoL=
istParagraphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-s=
pace:auto;line-height:normal;mso-list:l3 level1 lfo1'><span style=3D'font-s=
ize:9.0pt;font-family:"Arial",sans-serif'>Patients Systems Software: OPAC, =
GMetrix, <o:p></o:p></span></li><li class=3DMsoListParagraphCxSpLast style=
=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal=
;mso-list:l3 level1 lfo1'><span style=3D'font-size:9.0pt;font-family:"Arial=
",sans-serif'>Typing Speed: 45 WPM<o:p></o:p></span></li></ul><p class=3DMs=
oNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><o:p=
> </o:p></span></p><p class=3DMsoNormal><b><u><span style=3D'font-size=
:9.0pt;font-family:"Arial",sans-serif'>KEY QUALIFICATIONS<o:p></o:p></span>=
</u></b></p><p class=3DMsoNormal><span style=3D'font-size:9.0pt;font-family=
:"Arial",sans-serif'>Medical Administrative, Medical Terminology, Medical T=
ranscription, Patient Processing, Patient Registration, Medical Records Man=
agement, Check In and Check Out, Data Entry, Release of Information HIPAA C=
ompliance, Medical Laws & Ethics, CMS 1500 Claim Form, Billing Cycle, C=
laims Appeal Process, Medical Billing Knowledge, Third Party Billing, Medic=
are, Medicaid, HMO, PPO, Basic Coding Skills for ICD-10 & CPT, Insuranc=
e Verification, Anatomy & Physiology<o:p></o:p></span></p><p class=3DMs=
oNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><o:p=
> </o:p></span></p><p class=3DMsoNormal><b><u><span style=3D'font-size=
:9.0pt;font-family:"Arial",sans-serif'>EDUCATION<o:p></o:p></span></u></b><=
/p><p class=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Arial",=
sans-serif'>Ultimate Medical Academy -- Associate of Science Degree<o:p></o=
:p></span></p><p class=3DMsoNormal><span style=3D'font-size:9.0pt;font-fami=
ly:"Arial",sans-serif'>Health Sciences =E2=80=93 Medical Administrative Ass=
istant, 2021<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-=
size:9.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><ul =
style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoListParagraphCxSpFirst =
style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:n=
ormal;mso-list:l4 level1 lfo2'><span style=3D'font-size:9.0pt;font-family:"=
Arial",sans-serif'>Ultimate Medical Academy =E2=80=93 HIPAA<o:p></o:p></spa=
n></li><li class=3DMsoListParagraphCxSpLast style=3D'margin-bottom:0in;marg=
in-left:0in;mso-add-space:auto;line-height:normal;mso-list:l4 level1 lfo2'>=
<span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Essentials f=
or Healthcare Professionals Certificate <o:p></o:p></span></li></ul><p clas=
s=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif=
'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span style=3D'font-s=
ize:9.0pt;font-family:"Arial",sans-serif'>Woodstock Job Corps Center<o:p
o:p></span></b></p><ul style=3D'margin-top:0in' type=3Ddisc><li class=3DMso=
ListParagraphCxSpFirst style=3D'margin-bottom:0in;margin-left:0in;mso-add-s=
pace:auto;line-height:normal;mso-list:l2 level1 lfo3'><span style=3D'font-s=
ize:9.0pt;font-family:"Arial",sans-serif'>Career Technical Training: Office=
Administration Certification<o:p></o:p></span></li><li class=3DMsoListPara=
graphCxSpLast style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto=
;line-height:normal;mso-list:l2 level1 lfo3'><span style=3D'font-size:9.0pt=
;font-family:"Arial",sans-serif'>Penn Foster High School =E2=80=93 High Sch=
ool Diploma 2016<o:p></o:p></span></li></ul><p class=3DMsoNormal><span styl=
e=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></spa=
n></p><p class=3DMsoNormal><b><u><span style=3D'font-size:9.0pt;font-family=
:"Arial",sans-serif'>WORK EXPERIENCE<o:p></o:p></span></u></b></p><p class=
=3DMsoNormal><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'=
><o:p> </o:p></span></p><p class=3DMsoNormal><b><span style=3D'font-si=
ze:9.0pt;font-family:"Arial",sans-serif'>11/2021-11/2023 -- Remote, MD<o:p>=
</o:p></span></b></p><p class=3DMsoNormal><span style=3D'font-size:9.0pt;fo=
nt-family:"Arial",sans-serif'>Continuum Global Solutions =E2=80=93 Member A=
dvocate =E2=80=93 Aetna Medicare<o:p></o:p></span></p><p class=3DMsoNormal>=
<span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><o:p> <=
/o:p></span></p><ul style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoLis=
tParagraphCxSpFirst style=3D'margin-bottom:0in;margin-left:0in;mso-add-spac=
e:auto;line-height:normal;mso-list:l5 level1 lfo4'><span style=3D'font-size=
:9.0pt;font-family:"Arial",sans-serif;color:#595959;mso-ligatures:none'>Mad=
e sure patients=E2=80=99 rights are met.</span><span style=3D'font-size:9.0=
pt;font-family:"Arial",sans-serif'><o:p></o:p></span></li><li class=3DMsoLi=
stParagraphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-sp=
ace:auto;line-height:normal;mso-list:l5 level1 lfo4'><span style=3D'font-si=
ze:9.0pt;font-family:"Arial",sans-serif'>Handled inbound calls concerning p=
atient specific questions regarding their health care benefits.<o:p></o:p><=
/span></li><li class=3DMsoListParagraphCxSpMiddle style=3D'margin-bottom:0i=
n;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list:l5 level1 =
lfo4'><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Verifi=
ed personal information and maintained a high standard of confidentiality.<=
o:p></o:p></span></li><li class=3DMsoListParagraphCxSpMiddle style=3D'margi=
n-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list=
:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-family:"Arial",sans-se=
rif'>Solving conflicts and crisis situations with health care professionals=
and family members<o:p></o:p></span></li><li class=3DMsoListParagraphCxSpM=
iddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-he=
ight:normal;mso-list:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-fa=
mily:"Arial",sans-serif'>Verified patients=E2=80=99 eligibility of health c=
are benefits using CPT Codes.<o:p></o:p></span></li><li class=3DMsoListPara=
graphCxSpMiddle style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:au=
to;line-height:normal;mso-list:l5 level1 lfo4'><span style=3D'font-size:9.0=
pt;font-family:"Arial",sans-serif'>Processed and expedited outpatient=E2=80=
=99s appeal.<o:p></o:p></span></li><li class=3DMsoListParagraphCxSpMiddle s=
tyle=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:no=
rmal;mso-list:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-family:"A=
rial",sans-serif'>Reviewed whether certain health care providers are in-net=
work or out-of-network regarding the patient=E2=80=99s healthcare benefits =
plan.<o:p></o:p></span></li><li class=3DMsoListParagraphCxSpMiddle style=3D=
'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;ms=
o-list:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-family:"Arial",s=
ans-serif'>Verified patient=E2=80=99s insurance benefits and coverage infor=
mation and performed advanced pricing and out-of-pocket estimation to satis=
fy patient inquiries and meet department point of service expectations.<o:p=
></o:p></span></li><li class=3DMsoListParagraphCxSpMiddle style=3D'margin-b=
ottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list:l5=
level1 lfo4'><span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif=
'>Solving patient=E2=80=99s conflicts and crisis situations with health car=
e professionals and family members.<o:p></o:p></span></li><li class=3DMsoLi=
stParagraphCxSpMiddle style=3D'margin-right:.2in;margin-bottom:0in;margin-l=
eft:0in;mso-add-space:auto;line-height:normal;mso-list:l5 level1 lfo4'><spa=
n style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Informed healthc=
are patients when their co-pays or co-insurance are due.<o:p></o:p></span><=
/li><li class=3DMsoListParagraphCxSpMiddle style=3D'margin-bottom:0in;margi=
n-left:0in;mso-add-space:auto;line-height:normal;mso-list:l5 level1 lfo4
span style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Processed pat=
ients=E2=80=99 misplaced health insurance cards and have it shipped to thei=
r current residence.<o:p></o:p></span></li><li class=3DMsoListParagraphCxSp=
Middle style=3D'margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-h=
eight:normal;mso-list:l5 level1 lfo4'><span style=3D'font-size:9.0pt;font-f=
amily:"Arial",sans-serif'>Follows regulatory and organizational processes t=
o ensure the patient has completed necessary forms to be incompliance with =
prior and regulatory requirements. <br><br><o:p></o:p></
Contact this candidate