Public Relation Officer and Customer Service Executive

CURRICULUM VITAE

MENSAH VIVIAN OFORIWAA

Email: **************@*****.***

Phone Number: 055*******

PERSONAL DETAILS

Date of Birth: Marital

Status:

Nationality:

Languages spoken:

18th October, 1997

Single

Ghanaian

English & Twi

PROFILE:

A self-confident and motivated individual committed to getting job done. Warm personality with both written and verbal communication skills.

EDUCATION

2017-2020

2012-2015

Central University, Miotso

Mfantsiman Girls Senior high school.

QUALIFICATIONS

Bachelor of Degree in Communication Studies

West Africa Secondary School Certificate

WORKING EXPERIENCES

Standard Focus Outsourcing Limited - (February 2022 to Date) Duties and Responsibility

Respond to Customer queries via phone email or chat

Managing and updating customer databases

Handling of clients’ needs and resolving client’s issues by sending messages and emails for resolution

Fairtrade Outsourcing Limited - (January 2021- January 2022) Duties and Responsibility

Handles and resolves customer issues via phone

Obtains client information by chatting and verifying client information

Help client pass through the required stages into their exams National Service, Ministry of Information (Media Monitoring Unit) Duties and Responsibility

Compose and prepare reports on media occurrences

Organizing files, writing memos and proofreading of documents

Creating, maintaining and entering information into database

Perform duties by coordinating with other team members to look for trendy information online.

Internship in Account department of Dukes Company limited internship at the Department of Human Resource under the Ministry of Transport. SKILLS

Good interpersonal skills which includes negotiation skills and detective skills

General knowledge of the use of computer software.

Demonstrate knowledge in the field of Communication, Information and public relations. REFERENCES

Mr. Ebo Appiah

Manager - Standard Focus Outsourcing Limited

Tel: +233-**-***-****

Mr. Karim Ahmed

Head of Media Monitoring Department, Ministry of Information Tel: +233-*********

Mrs. Millicent Wutsika

Human Relation Manger, Ministry of Transport

Tel:+233-*********

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