Customer Service Warehouse Loader
Resume:
Robert L. Hampton
Supervisor
Contact
San Antonio, TX 78260
************@*****.***
Objective
Experienced automotive supervisor with a 15-year tenure at United Parcel Services, known for my proven track record of advancement from warehouse loader to on-road supervisor. Seeking dynamic growth-oriented company where I can leverage my leadership skills, automotive expertise, and operational acumen to drive efficiency, enhance team performance, and contribute to the continued success of a forward-thinking organization. Eager to embrace new challenges and expand my knowledge in a different company environment while delivering measurable results.
Education
Motorcycle Mechanic Institute
Avondale, AZ 85323
Certified Motorcycle
Technician
GPA 4.0
Key Skills
Leadership
Team Management
Problem Solving
Data Analysis & Reporting
Safety Compliance &
Enforcement
Safety Training
Customer Service
Communication
Problem-solving
Fleet Maintenance/Repair
Budget Management
Vendor management &
Negotiation
Experience
2000-2005
Warehouse Loader United Parcel Services (UPS)
2005-2010
Job Foreman/Welder Bernie’s Brass
Adept in overseeing day-to-day project operations and leading skilled teams to deliver high-quality, aesthetically pleasing architectural metal designs. Strong focus on safety, quality assurance, and client satisfaction. Demonstrated expertise in welding and materials management, resulting in on time and on budget project completion.0020
2010 - 2019
Driver United Parcel Services (UPS)
Responsibilities included : Delivering packages to assigned locations. Vehicle operation, perform pre-trip and post-trip vehicle inspection; Route Optimization, plan and organize daily delivery routes to maximize efficiency and ensure on time delivery. Customer service, providing excellent customer service by interacting with customers in a professional manner; Package handling, carefully handled packages to prevent damage during transport and properly loading and unloading cargo. Documentation, miniating accurate delivery and pickup records, obtain signatures, keeping track of delivered packages. Adhered to safety regulations.
2019-2022
On-Road Supervisor United Parcel Services (UPS)
Daily responsibilities included : Overseeing and managing a team of drivers and their daily routes, ensuring on-time deliveries and pickups while optimizing route efficiency. Performance management, monitored and evaluated drivers performance, providing coaching and feedback to improve productivity, safety and customer service. Resource Allocation, assigned and managed resources, including vehicles and personnel, to ensure effective route coverage and response to changing delivery demands. I was also responsible for Safety Compliance, ensuring all drivers adhere to safety regulations and company policies, conducting safety training and promoting a safe work culture. Along with this, I Analyzed performance data to identify trends and areas improvement, then implementing corrective action. Maintained accurate documentation to include delivery and pick up records, incident reports, and vehicle maintenance logs. Prepared to respond to emergency situations including accidents, breakdowns and severe weather, ensuring coordinated and efficient response.
2019 - 2021
Automotive Supervisor United Parcel Services (UPS) Responsibilities include : Fleet Maintenance, overseeing maintenance and repair of the UPS automotive fleet, ensuring they are safe and operational. Managing and leading my team of automotive technicians and mechanics, providing guidance and training. I manage the teams schedules, assign tasks and prioritize activities. I am responsible for implementing quality control processes to ensure all vehicles meet safety and performance standards. Use diagnostic tools and equipment to identify and address any mechanical issues, perform routine maintenance and repairs as needed. Manage inventory of parts, tools and equipment, and ensure availability for maintenance repairs. Budget Management, manage and monitor the automotive department’s budget, tracking expenses and seeking cost-effective solutions without compromising safety. Ensure that we are adhering to the compliance of local, state and federal regulations as well as company policies regarding vehicle maintenance and safety. I collaborate with vendors and suppliers to source parts and services, negotiate contracts and maintain relationships with key suppliers. Maintain records of vehicle maintenance, repairs and parts inventory. Generate reports for management and regulatory agencies. Ensure that we are prepared for emergency situations, breakdowns, accidents and other automotive emergencies. Frequently conduct safety training for automotive personnel, ensuring a safe work environment. Certifications and Training
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References
Available upon request.
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