Information Technology

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Mercedes Picón

***************@*****.***

786-***-****

**** ******** *********. *****, ** 33196

https://www.linkedin.com/in/mercedespicon17

Professional Profile Summary

Business Analyst in application development and selection, for Human Resources, Payroll, and Banking processes

Bilingual Spanish-English.

Skills

Implementing workflow procedures based on guidelines

Supporting employees in daily tasks

Providing customer support

Collaborating in the overall workflow of the workplace

Software selection and configuration

Business process analysis and redesign

Use of tools: ERPs for small businesses, MS-Office, Tableau, Jira, Confluence. Employment

- Assistant Professor – UNA. 2010-2021

- Information Technology Consultant – Copex Information Technology. 2008-2009.

Telecommunications project proposal process redesign for CANTV Phone Company.

- Systems Project Leader – Convergia Phone Company. 2006-2007.

Process improvements for customer accounts, and services activation and suspension.

- Business Solutions Consultant – Softech Consultants. 2005-2006.

Project proposal design to integrate and configure ERP applications.

- Previous positions:

- Project Coordinator – AES Electricidad de Caracas.

Business process redesign for the IT unit

Changepoint CRM deployment.

Systems Analyst and Project Leader – Confinanzas Bank Group.

Human Resources, Payroll, and Billing system

Education

Computer Science degree – Universidad Simón Bolívar – USB, Venezuela 2

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