Medical Assistant Los Angeles

.

.

Abeer Mahmoud

Los Angeles, California, United States ****.*@****.*** 424-***-****

SUMMARY

Experienced Medical Assistant proficient in clinical skills including vital signs monitoring, injections, laboratory testing, capillary puncture, and EKG. Possessing excellent communication skills and a commitment to continuous learning, I am eager to contribute to a dynamic healthcare team where I can make a positive impact on the well-being of patients. Strong communicator with expertise in patient scheduling and medication administration. Committed to providing compassionate care and ensuring patient comfort and safety. EXPERIENCE

Clinical Medical Assistant unpaid Internship

Dr. Pakour Medical Group September 2023 - March 2024, Los Angeles California

• Shadows experienced medical assistants to observe and learn clinical and administrative procedures.

• Assists healthcare providers in delivering patient care, including taking vital signs and updating medical records.

• Performs clinical procedures under supervision, such as administering injections and conducting EKGs.

• Educates patients on healthcare topics and provides clear instructions regarding treatments and preventive measures.

• Handles administrative tasks, including scheduling appointments and maintaining accurate patient records.

• Participates in training sessions and emergency drills to enhance preparedness and understanding of clinic protocols.

• Skills Development:

• Masters clinical skills through guided practice and hands-on experience.

• Demonstrates proficiency in medical procedures essential for medical assisting, including capillary puncture and blood draws.

• Exhibits effective communication skills in patient interactions and collaboration with healthcare team members.

• Shows competence in administrative tasks such as record-keeping and appointment scheduling.

• Applies medical ethics, patient confidentiality, and professionalism in all aspects of the role. Receptionist and Customer Services

Remax Medical Center March 2012 - March 2013 Abu Dhabi UAE

,

Manages front desk, patient relations, and housekeeping operations, ensuring smooth medical center functioning with an average service time of 5 minutes, 90% front desk satisfaction, and 95% cleanliness satisfaction.

•

• Monitors and ensures patient satisfaction by promptly addressing concerns and issues related to provided services.

• Identifies and resolves patient and family member concerns and problems in a professional and empathetic manner.

• Collects data on patient care concerns and needs, implementing corrective actions to improve service quality.

• Analyzes statistics and data to assess the medical center's level of customer service and implements strategies for improvement as necessary. Prepares detailed reports and analyses, highlighting progress and providing recommendations for enhancing patient experience and operational efficiency.

•

Receptionist Call Center and Customer Services

ASallama Clinic August 2010 - April 2012 Abu Dhabi UAE

,

• Greets and assists patients, collecting necessary information and guiding them accordingly to streamline their experience.

• Handles incoming phone calls promptly, ensuring proper routing and addressing inquiries efficiently.

• Manages schedules, appointments, and calendars with precision to optimize patient flow and provider availability. Registers patients for clinics, conducts screenings, and manages admissions paperwork ensuring 10-minute completion, 95% accuracy in information, and 90% patient satisfaction.

•

• Provides comprehensive administrative support, including data entry, document preparation, and meticulous record maintenance. Assists patients in navigating insurance processes, completing claim forms, and performing related administrative tasks, leveraging both medical and insurance expertise to ensure smooth transactions.

•

.

.

EDUCATION

Medical Assistant Diploma

American Career College • 2023

Completes all 7 training modules and fulfills the 200-hour externship requirement on 8/24/2023, demonstrating readiness for a career as a medical assistant

•

SKILLS

Clinical Skills:

Patient Care:

Medical Procedures:

Technical Proficiency:

• Proficient in conducting various clinical procedures and tasks.

• Skilled in monitoring patient progress and recording relevant data, including vital signs.

• Competent in administering injections and performing laboratory testing, including capillary puncture.

• Experienced in setting up examination rooms for patient appointments.

• Strong communication skills for interacting effectively with patients and healthcare professionals.

• Capable of conducting vision tests and assisting with medication management.

• Knowledgeable in performing electrocardiograms (EKG) and drawing blood samples for diagnostic purposes.

• Efficient in patient scheduling to ensure smooth clinic operations and optimal patient care.

• Skilled in various Microsoft Windows operating systems such as Windows 95, 98, 2000, ME, XP, Vista, 7, and 8.

• Proficient in utilizing the Microsoft Office suite, encompassing Word, Excel, Access, PowerPoint, and Outlook.

• Fluent in both English and Arabic, with proficiency in reading, writing, and speaking in both languages.

Contact this candidate