Technical Support Service

Nashua, NH ***** 603-***-**** ********.******@*****.***

ABDUL QUIZAR MOHAMMED

AREAS OF EXPERTISE PERSONAL SUMMARY

System Administration

Technical Support

Linux Administration

Windows Server Support

MAC User Service Support &

Management

Passionate IT professional with a proven track record in leveraging technical expertise to drive innovation and solve complex problems. Seeking a dynamic role where I can contribute to organizational success through collaborative teamwork and continuous learning. Dedicated to staying abreast of emerging technologies and industry trends to remain at the forefront of IT advancements. Committed to delivering high-quality solutions aligned with business objectives and values. Eager to apply my skills and enthusiasm to make meaningful contributions to a forward- thinking company.

Now looking to further an already successful career by working for an ambitious and an expanding company. Technical certifications

and diploma

MCSE (Microsoft Certified

System Engineer) Diploma

Red Hat Certified Systems

Engineer

Amazon Web Services

Diploma.

WORK EXPERIENCE

Syneos Health (Previously INC Research/inventive Health) Business Process & Performance Analyst – Dec 2013 – March 2022

Duties:

Provide support as an app-admin for Clinical trials applications i.e., CTMS, RAVE, Veeva, PPG and

Gobalto.

Responsible for planning and maintaining work

systems.

Application monitoring (Data accuracy)

Supervising the monitoring and categorization of tasks to ensure smooth integration of systems.

Managing access requests for complex systems while maintaining strict security measures

Collaborating with internal teams and external partners to resolve production issues promptly.

Prioritizing and handling major and minor system incidents to minimize disruptions.

Maintaining a structured support queue to address user inquiries effectively.

Documenting incident statuses, resolutions, and user requests comprehensively.

Maintaining a structured support queue to address user inquiries effectively.

Engaging with development teams to propose

enhancements for evolving solutions.

Supporting system patching and application lifecycle management for system integrity.

Contributing to company-wide technology initiatives for innovation and efficiency.

Conducting research and providing accurate

responses to data inquiries.

Assisting in system access certification to uphold security standards.

Contributing to basic reporting and system

automation efforts for operational efficiency.

Providing support for software release activities to ensure smooth deployment.

Participating in business continuity and disaster recovery planning to mitigate risks and ensure

operational resilience.

PERSONAL SKILLS

Problem Solving

Commitment to outcomes

Highly analytical

Helpful attitude.

CSS Corp Limited (Google INC) - IND

Systems Engineer --- February 2011 – December 2013 Duties:

Resolving technical issues of Google Employees

Installing Configuring Samba, NFS Clients,

Secured FTP server, Printers with CUPS and

LVM’s.

Managing user accounts, Groups, printers, file systems and security.

Resolving Windows, Linux and Mac networking

and printer related issues

Installing and configuring VPN client and Corphosting

Producing documentation on operational system and user procedure guidelines.

Providing advice on selection and purchase

of IT equipment.

Maintaining maximum availability of supported

services for users.

ACADEMIC

QUALIFICATIONS

Bachelor of Commerce –

Osmania University

(IND)

MBA(IT) – Manav Bharti

University

(IND)

Master’s in computer

information systems,

New England College

(New Hampshire – USA)

Wipro Limited (Hewlett Packard/HP Process) Senior

Technical Associate --- January 2009 - February 2011 Duties:

Diagnosing and troubleshooting laptop and

desktop issues.

Providing functional and technical support.

Configuration and maintenance of printers.

Installation of operating system in client machines.

Providing support for Windows, Mac, and Linux

issues.

Management of the daily data backup.

Supporting users and network administrators

over the telephone and by email.

ACADEMIC PROJECT

Azure Devops Engineer:

Project Title: CI/CD Pipeline

Implementation for Scalable

Microservices Deployment

Skills Utilized: Continuous

Integration (CI), Continuous

Delivery (CD), Jenkins, Azure

Kubernetes Service (AKS), GitHub,

Maven, Apache Ant, Gradle,

Selenium, Nexus, Docker,

Prometheus.io

Results:

Successfully reduced deployment

time by 70% and improved overall

development efficiency by

automating build, test, and

deployment processes.

KEY SKILLS AND COMPETENCIES

Excellent customer facing skills.

Positive attitude towards customer service and

good communication skills.

Experience of Windows and Linux servers.

Ability to be clear and concise when explaining

technical procedures to the customer.

Ability to work in a fast-paced work environment and achieve desired results under high pressure

scenarios.

Contact this candidate