General Manager Quality Control
Resume:
Frantz Meriscar
General Manager
******.********@*****.***
Brooklyn, NY, 11225
THOMAS JEFFERSON HS
Brooklyn, NY
High School Diploma (Jun 1990)
EDUCATION
Excellent training and leadership skills.
Strong time management and
organizational skills.
Proficient in: English, French and Creole
ADDITIONAL SKILLS
New York State Health Certificate
CERTIFICATIONS
Adaptable professional with 20+ years of experience and a proven knowledge of customer communications, operations management, sanitation and safety, quality control, and inventory control. Aiming to leverage my skills to successfully fill the General Manager role at your company.
CAREER OBJECTIVE
GENERAL MANAGER
Hale and Hearty Soup, New York, NY / Jan 2014 - Jun 2022 GENERAL MANAGER
Chipotle Mexican Grill, Philadelphia, PA / Sep 2008 - Nov 2013 EXPERIENCE
Planned and managed adequate inventory levels using computerized inventory system for meeting sales
demands and minimizing loss.
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Established employee development plan, setting clear expectations for team members.
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Managed profit goals against budget and prior year, keeping controllable costs within budget.
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Maintained product and service quality standards by conducting ongoing evaluations and investigating
complaints.
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Established and maintained proactive human resource functions, complying with labor regulations.
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Used customer feedback for improving operations and building brand loyalty.
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Managed company assets by maintaining clean and fully equipped establishments with properly working
equipment.
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Recruited team members for maintaining adequate
staffing levels according to projected sales.
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Prepared staff work schedules and assigned specific duties.
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Established employee development plan, setting clear expectations for team members.
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Conducted staff meetings to relay general information or to address specific topics.
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Responded quickly to meet customer needs and resolve problems.
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Participate in ongoing training to enhance own job skills and knowledge.
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Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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• Assisted with new hire orientation and employee training. Adhere to quality and service standards to support operational goals.
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Provided efficient and courteous service to customers at all times.
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ASSISTANT STORE MANAGER
Five Guys Burgers and Fries, Queens, NY / Apr 2003 - Nov 2009 Troubleshooting minor problems and reported larger technical issues
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Provided performance feedback and coaching to
employees.
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Set example for employees by demonstrating customer service and selling skills.
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Aided in setting standards of team performance to reach company objectives.
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Highlighted sale items and promotions with proper
signage and displays.
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Demonstrated and supported continuous improvement
and growth mindset.
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Prepared staff work schedules and assigned specific duties.
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Built employee knowledge base by engaging in continuous education, role-playing, and delegating tasks.
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Instilled high standards of compliance by holding teams accountable.
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Maintained neat, clean, and organized store environment to foster health and safety of customers and employees.
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KIMBERLEY DANIELS, Assistant Store Manager, Hale And Hearty
347-***-**** - ******************@*****.*** - Co-worker GLENDA FRANCIS, Delivery Manager, Hale And Hearty Soup
347-***-**** - *****************@*****.*** - Co-worker LANCE FRANKEL, General Manager, Hale And Hearty Soup
917-***-**** - ************@*****.*** - Co-worker REFERENCES
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