Customer Experience Service
Resume:
keana gray
*********@*****.***
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. Encouraging manager and analytical problem- solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Work Experience
Blue Shield of California
TTEC
March 2024 to Present
I deal with insurance, claims, override, doctors, everything about healthcare etc. Optumrx Healthcare
TTEC
September 2022 to February 2024
I deal with refilling Prescription, mailing prescription, calling doctors office and deductible Barclays's Bank Customer Experience Agent
Alorica - California
April 2022 to September 2023
Call center agent for Barclays Bank I deal with credit cards and gift cards. I answer phones at a timely matter and I view statements.
• Jetblue Card customer agent got promoted from barclays aadvantage, I also deal with fraud cases and troubleshooting website, dispute and disputes cases
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times. TurboTax Customer Experience Agent
Alorica - California
March 2022 to April 2022
• TurboTax customer agent deal with taxes etc.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Assisted businesses with provisions, international tax issues, multi-state issues and mergers and acquisitions to comply with tax regulations and reduce audits.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
• Liaised with accountants to confirm accuracy of client tax returns. Sales Associate
Old Navy - Ridgeland, MS
May 2016 to March 2018
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged in friendly conversation with customer to better uncover individual needs. Education
Victor Valley High School
2012 to 2014
Skills
• Product sales expertise Sales team evaluations Direct sales Retail sales customer service Sales support Sales training Product sales Retail sales Promotional sales events Marketing and sales experience (4 years). Call Center experience 2 years.
• Salesforce
• Cold Calling
Contact this candidate