Business Development Customer Service Driver

Goal-oriented budget manager consistently meeting targets and providing general oversight. Skilled in resolving the needs of clients by empathetic listening, communicating clearly and delivering the highest level of service. Coordinate associates by overseeing business operations and facilitating meaningful growth. Bowling enthusiast. ACCOUNT MANAGER — Spectrum

Charlotte, NC, August 2023 - Present

BUSINESS DEVELOPMENT REPRESENTATIVE — TVC Pro Driver Oklahoma City, April 2023 - August 2023

CUSTOMER SALES REPRESENTATIVE — Southland Transportation Charlotte, April 2021 - April 2023

Marquis Donald Jr

Phone 704-***-****

Email *******.******@*****.***

Address Charlotte, NC 28213

• Data Analytics • Account Servicing

• Customer Service • Business Development

• Verify the accuracy and completeness of orders and ensure commission eligibility. Provide guidance and help-desk support to sales professionals, Order Operations, Client Services, and Service Delivery teams.

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• Serve as a subject matter expert on the end-to-end sales and ordering process for Enterprise. Collaborate with partner teams to identify, develop, and implement resolution plans for defective opportunities throughout the sales and ordering process.

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• Monitor sales and ordering process metrics, identify areas for improvement, and propose process enhancements. Maintain a high level of professionalism and deliver exceptional customer service when interacting with internal and external stakeholders.

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Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars

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• Collaborated and competed within an SDR/BDR team setting

• Built and refined call scripts; designed email campaigns; created prospecting videos

• Exceed monthly quotas of 100 dials a day & book 30 meets a week

• Provide strategy with sales managers on how to increase revenue.

• Oversaw 5 employee scheduling, monitoring projects, inspecting equipment, and ensuring all deadlines are met PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

AREA CHANGE MANAGER — Amazon Fulfillment Center

Charlotte, March 2019 - April 2021

SALES DEVELOPMENT FELLOWSHIP

— SV Academy

San Francisco, CA, Apr 2023

BACHELOR OF ARTS - POLITICAL SCIENCE

— North Carolina Agricultural & Technical State University May 2019

Actively facilitated and coordinated business development and client relationship development initiatives with 7 team members, increasing client retention by 20%

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Integrated the Project Management Job Family and Career Path Framework into the business ensuring buy-in from project teams and cohesion with HR plans

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Supported the execution of the plans through coaching the local change management teams as well as providing coaching on programme sponsorship and leadership to senior executives within the programme.

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Conducted regular meetings (individual and group) with 5 area team members to establish goals, review performance and provide organized communications

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Engaged the 7 member Maintenance team in Visual Management and 5S improvement efforts to improve work management and efficiencies

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Executed performance goals, utilized performance measurement tools, and executed a consistent performance management process, increasing the average rate of production by 5% daily

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Facilitated 3 workshops weekly and other interventions to promote Change Management initiatives throughout the organization.

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EDUCATION

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