IT Support Customer Service
Resume:
JUSTIN BRAEGELMANN
IT SUPPORT TECHNICIAN PROFILE
**********@*****.*** • 206-***-****
LinkedIn • Seattle, WA
PROFILE
Diligent and knowledgeable IT Support Technician with 20+ years of expertise in troubleshooting and resolving technical issues. Exceptional problem-solving skills that ensure efficient and effective resolutions for clients. Proficient in diagnosing hardware, software, and network problems, ensuring smooth operations and minimal downtime.
AREAS OF EXPERTISE
Desktop & Network Support
Hardware & Software Support
End-User Support
Remote Support
Project Management
IT Support & Troubleshooting
Customer Service
Hardware Procurement
Executive Support
EDUCATION
Associate of Applied Arts in Audio Production, Art Institute of Seattle, Seattle, WA
Associate of Arts and Sciences, Pierce College, Lakewood, WA
TECHNICAL SKILLS
MacOS, iOS, and Windows operating systems
Microsoft Teams, OneDrive, SharePoint, Zoom, and Google Drive
PROFESSIONAL EXPERIENCE
Seattle Central College, 2022 to 2023
IT Customer Support
Collaborate with teams to identify technology needs for learning and meeting spaces. Create and maintain troubleshooting guides for common tech issues. Stay updated of tech trends to suggest efficiency improvements. Provide technical support on digital A/V technologies for efficient equipment use.
Resolved software and operating system issues for students, faculty, and staff via various channels, ensuring minimal downtime and prompt resolution.
Troubleshot and maintained installed systems for optimal performance.
Recognized for outstanding customer service and support, consistently exceeding expectations and resolving complex issues promptly.
Freelance, Seattle, 2009 to Present
Technology Consultant
Provide on-site and remote technical support, tailoring solutions to clients' specific needs. Maintain meticulous documentation for future reference and knowledge sharing. Update technical expertise to provide cutting-edge solutions. Coordinate with vendors to procure essential hardware and software for client projects.
Empowered clients through technology training, enhancing their digital skills and proficiency.
Streamlined client operations through comprehensive systems evaluations and tailored solutions.
Received positive feedback for exceptional technical support and prompt issue resolution.
University of Washington, Seattle, 2020 to 2022
Media Maintenance Technician 2
Assessed client's audio-visual needs and developed tailored maintenance plans. Identified and resolved audio-visual malfunctions promptly using electronic test equipment and diagnostic software.
Seamlessly integrated and configured audio-visual control systems in various auditoriums.
Conducted preventative maintenance and repairs on computers to minimize downtime.
Set up media equipment for special events, exceeding client expectations.
PROFESSIONAL EXPERIENCE, CONTINUED
Comcast, Seattle, 2018 to 2020
Residential Technician
Resolved cable TV and internet issues promptly. Performed service upgrades and installations for homes. Maintained accurate service records and equipment inventory. Conducted routine maintenance to minimize service disruptions.
Identified and resolved signal and connectivity issues, improving customer satisfaction.
Collaborated with technicians for efficient service upgrades.
Assisted customers with cable box and internet modem setup.
Museum of Flight, Tukwila, 2014 to 2018
Technical Services
Set up and operated computers and AV equipment for various events and programs. Tracked the history and status of equipment with accurate maintenance and repair records. Managed audio-visual components for private events and public programs.
Implemented Windows updates on exhibit computers.
Installed and maintained AV systems and equipment to ensure optimal performance.
Collaborated with team members to resolve technical issues related to AV systems and equipment promptly.
Additional Experience
Network Manager/Audio Engineer, Pure Audio, Seattle, 1996 - 2009
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