Customer Service Relationship Manager

EDUCATION

NAA-LARLEY

BROWN FAVOUR

RELATIONSHIP MANAGER

CONTACT

+234 901-***-****

meetfavourbrown@gmail.c

om

Ogudu, Lagos State, Nigeria

www.reallygreatsite.com

SKILLS

Customer service management

Relationship management

Teamwork

Time Management

Leadership

Effective Communication

Critical Thinking

2013 - 2017

ESAE UNIVERSITY BENIN

REPUBLIC

B.sc. Diplomacy and

International Relations

English (Fluent)

LANGUAGES

WORK EXPERIENCE

PROFILE

I am a dedicated relationship manager with proven records of successfully leading teams, diverse customers and delivering projects on time and within stipulated budget.

My strong communication and problems solving skills, coupled with my ability to effectively prioritize tasks has always made me a valuable asset to my employers. I thrive in fast-paced environments and am committed to driving successful results through strategic planning and meticulous execution. AUG 2021 - PRESENT

PHONEHUBB

Social Media Marketing / Relationship Manager

PHONEHUBB- LAGOS 2020 - 2021

Procurement Manager & Specialist

2018 - 2019

PHONEHUBB - LAGOS

Customer Service/Admin Officer

Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives. Lead, mentor, and manage a high-performing marketing team in Abuja and Lagos branch, fostering a collaborative and results-driven work environment.

Monitor brand consistency across marketing channels and materials. Engaging with the online community and responding to comments and messages .

providing regular reports and insights on social media performance to stakeholders.

Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.

Consistently ensure 100% posting and stock count accuracy Actualised the identification and realization of cost saving and cost reduction opportunities.

Investigate discrepancies during picking processes, also responsible for stock integrity within the store and shelve.

Develop and maintain strong relationships with customers, agencies, and vendors to support marketing initiatives.

Gained customers trust by providing exceptional customer service which increased sales and referrals.

SOFT SKILLS

Microsoft office

Zoom

Ms Teams

Google Meet

Google sheets

Outlook

WORK EXPERIENCE

REFERENCE

Available upon request

ENUGU STATE MINISTRY OF CULTURE & TOURISM June 2019 - 2020 Public Relations Officer

Assisted customers with finding products that met their needs. Responsible for dealing with customer complaints by answering customers questions and enquiries.

Ensured customers shopping experience is enjoyable. Writing and distributing press releases and other PR materials. Handling inquiries from the public, press and other organisations. Collaborating with marketing and advertising teams to ensure a cohesive message.

Contact this candidate