Customer Service Business Analyst
Resume:
Davit Halajyan
Lic # *******
*************@*****.***
Summary
Strong business analyst, with diverse adaptability skills. Excellent talent management track record aligned to build relationships to support with speed of market. Strategic thinker and innovator ready to achieve immediate company growth. Results focused leader with demonstrated success in multiple locations. Exceptional team builder committed to influence and empower others to efficiently perform at winning level.
Experience
PIA Select Insurance Solutions April 2023-Present
Independent broker: independent broker, in charge of sales, customer service, policy renewals, cross-selling life insurance, along with all personal lines and commercial policies, marketing. Servicing commercial policies in various different industries such as restaurants, body shops, habitational, apartments and junkyards. Working with carriers such as the Hartford, Berkshire Hathaway, CIG, Travelers and Chubb as well as excess and surplus lines carriers such as Burns & Wilcox and JE Brown. Multiple package policies in the $30-50k premium range. Experience with softwares such as EPIC Agency Software, AgencyZoom and EZLynx as well as Salesforce. Experience servicing GL, BOP, BPP and WC policies
Farmers Insurance March 2021-March 2023
Agency Owner: insurance agency owner, in charge of sales, customer service, policy renewals, cross-selling life insurance, along with all personal lines and commercial policies, marketing. Experience with softwares such as EPIC Agency Software, AgencyZoom and EZLynx as well as Salesforce. Experience servicing GL, BOP, BPP and WC policies
Auto Club of Southern California December 2019-March 2021
Insurance Sales Agent: Auto, home, motorcycle, watercraft and umbrella insurance
T- Mobile August 2015-December 2019
Retail Sales Associate: handles all customer service duties including activating new customer lines, upgrading devices, selling voice and mobile broadband lines, as well as phone and Bluetooth accessories, troubleshooting devices
Education
Ashford University 2019-Present
Master’s of Business Administration
California State University of Northridge 2016-2019
BA in Marketing
Skills
●Team player, highly motivated
●Great organization & communication skills
●Ability to identify problems and implement effective solutions
●Ability to prioritize and handle multiple tasks
●Strong negotiation skills
●Highly motivated and detail-oriented
●Fluent in Armenian
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