Microsoft, Customer Service

Cheryl D. Byrd

**** *********** ***** · Frisco, TX 75034

*********@***.*** · 913-***-****

Qualifications Profile

Highly accomplished and experienced business professional with proven track record of leveraging versatility and industry knowledge to transition and thrive in multiple areas of operations and management at UPS. Attention to detail and accuracy combined in the role of Notary Loan Signing Agent and Mortgage Loan Officer (NMLS 1063019).

Marketing: Consistently develop and deliver targeted messages that promote positive image of organizational initiatives for internal and external customers. Solid history in improving corporate image throughout communities served by contributing to design and launch of various outreach programs.

Training & Development: Excel in facilitating leadership, management, and operational training sessions for all levels of staff, across all business lines. Proven people manager with success in identifying talent and providing coaching and mentoring needed to grow and advance.

Project Management: Routinely selected to lead and participate in diverse, large scale corporate-wide projects, including implementation of new platform for eLearning programs. Full life cycle project management expertise, including leading cross-functional business teams in efficient execution of pre-development through post-implementation cycles.

Strengths & Accomplishments: Strategic team leader and player with demonstrated capacity for driving balanced growth and profitability throughout various areas of an organization. Exceptional interpersonal, planning and organization skills. Experienced extensive and progressive growth with leading global transportation company while gaining in-depth understanding of operational practices, policies, and standards.

Professional Experience

SELF EMPLOYED – Notary Loan Signing Agent, State of Texas Commission (2014 to present) NNA Background checked and Fidelity Approved Agent collaborating with Texas Title Companies.

Mortgage Loan Officer NMLS 1063019 (2022 to present)

United parcel Service (UPS) – Various Southern and Western Locations

Established career of achievement and advancement with world's largest package delivery company and a leading global provider of specialized transportation and logistics services.

Comprehensive Health / Safety Manager, UPS (2010 to 2014)

Conduct analysis of reported safety infractions and work related injuries, identify trends, and develop corrective action plans. Perform facility on-site inspections, ensuring compliance with internal and external regulations. Evaluate safety training programs and design / implement required upgrades and improvements. Communicate corporate policy changes related to health and safety to all areas of responsibility. Oversee timely and accurate OSHA and corporate reporting of incidents.

Hold full accountability for planning, developing, and enforcing practices and standards relevant to health and safety of management, union and non-union employees.

Adeptly liaise between facilities, corporate office, workers compensation agencies and insurers on claim investigations, status, and settlements.

Corporate School Facilitator, Kansas City, KS (2009)

Selected by corporate office to lead and coordinate management training sessions for Supervisors and Managers responsible for directing staff activities across all lines of business. Facilitated all classroom activities and exercises, evaluated trainees’ competencies, and provided comprehensive status reports to corporate offices. Key Achievements:

Instrumental in improving corporate image by promoting community activities and involvement to each class.

Successfully completed special assignment within defined 9-month time frame.

UPS Community Internship Program, Knoxville, TN and Birmingham, AL (2009)

Participated in the urban environment in the most economically and ethnically diverse communities. The goal was to create a greater sensitivity to the social effects of poverty, as well as ideas for building job opportunities for low income residents living in their home communities. During the internship, we worked in many of the agency programs.

Special Project Management, Atlanta, GA (2006 to 2008)

Transferred to corporate office to lead and contribute to several large scale organizational improvement projects. Collaborated with numerous operational departments and staffs of varying levels on project design, development, testing, and launch. Developed and maintained time lines, ensuring compliance with schedules and budgets. Presented strategies and concepts to several focus groups, solicited feedback, and initiated suggested changes.

Key Achievements:

Drove successful transition on newly acquired organization’s safety and health department to corporation’s current policies, practices and standards.

Served as member of management team tasked with design and implementation of new safety online training program.

Partnered with cross-functional team on creation and launch of community focused, safe teen driving program named “Road Code.”

Regional Health & Safety Manager, West & South Central Regions (1999 to 2006)

Managed health and safety programs and training for 6-state region. Directed timely and accurate reporting of workplace injuries and vehicular accidents. Collaborated with internal and external insurance agencies and legal representative on accident investigations, Workers Compensation claims, disability, arbitrations, and settlements.

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Additional career included tenures as Training Manager, Area HR Manager, Business Manager, Labor Relations Manager, Security Supervisor, Customer Service Supervisor, Driver, and Clerk

Education and Credentials

Webster University – Little Rock, AR

Master of Arts in Computer Resource Information

Philander Smith College – Little Rock, AR

Bachelor of Business Administration

Licenses and Certifications

Texas Notary Commission Expires 08/01/2026

Texas RON Notary Commission Expires 08/01/2026

Mortgage Loan NMLS 1063019

NNA Loan Signing Certification and Background Check

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