Support Analyst Desktop

Richard Ice

Nashville Tennessee

Cell Phone: 615-***-****

***.*********@*****.***

SUMMARY

More than 17 years of experience working with computers. More than 10 years of experience as a Desktop Support Analyst, Server Support Analyst and also Help Desk. Troubleshooting/repair, installation and upgrading of IBM compatible PCs/Servers systems. Have had extensive work in software integration with instrumentation for data gathering and system controls. Hospital software installation and system control setup and analysis. Extensive software installation, setup, configuration, and testing on multiple system levels including but not limited to data input and output devices connected through network, USB or com ports. Experience includes workstation and server setup. Configuring images for multiple workstations replacement and/or upgrades. Have had extensive experience in working with Network Backup software, which included installing/configuring (server side), backups, and restoring files. Thorough knowledge of Windows 10, Vista, XP, and all other Windows operating systems prior to Windows 10; including Server 2019 and before. Thorough knowledge of HP Service Desk, Microsoft Office 365 and before, SharePoint, MS SQL Server, MS Exchange Server, Blackberry, BizTalk, All Antivirus software, MS Outlook, Active Directory, Oracle, IIS, SMS, SNA, ODBC, HTML, PHP, Firewalls, DHCP, IPX/SPX, DNS, WINS, TCP/IP, Gateways, Proxy’s, Internet Explorer, Linux, Apache Server, MySQL . Software integration with instrumentation – Fumes, LIMS, i.e. Sapphire LIMS, C5LIMS, and WiLab LIMS, WSP Connect. SmartPlant Instrumentation (SPI), formerly known as INtools. Momentum Integration Software and much more.

Several years’ experience in Land and Commercial Survey.

EDUCATION

University of Arkansas, Fayetteville, Arkansas, Computer Science. 1983

MCP (Microsoft Certified Professional)

Joliet School of Welding, Joliet, Ill. 1976

CNA Certification. 1993

Unarmed security guard license

WORK EXPERIENCE

Inter-Con Security

12 - 2022 to present

Security Officer/Supervisor. Duties include managing team of officers at the Nashville International Airport. Managing cross-walk activity, Security entrances, documentation etc.

First Coast Security

2-2022 to 8-15-2022

Security Officer/Site Supervisor. Duties include managing team of officers at Electronics Renewal, a facility that repairs Cell Phones and Smart Watches etc. Duties also include making rounds and monitoring camera systems for observation purposes. Following procedures and protocols documented by the management. Monitoring observing and documenting RFid logs for employee check-ins and check-outs and much more.

Doordash

9-2021 to 2-2022

Food delivery

Life Care Services

3-2020 to 9-2021

Security Officer. Duties include making rounds, going on Emergency calls, filling out incident reports, change shift reports, fire drills, work orders, fire extinguisher checks, water temperature checks and documentation, check-in reports and much more.

People Ready 11-2019 to 3-2020

General laborer. Working in document cleaning, working in security for Titans football games, warehouse work, store resets, restaurant work, working in construction areas. housing and commercial.

Aerotek 10-8-9-2019 to 11-2019

On contract with Superior Essex in Franklin TN

Desktop support for Windows 7 and 10. Troubleshooting software problems. Drive mappings and user connectivity. Installing and setting up Outlook profiles for restored mailboxes. Windows 10 Desktop builds with company software installs. Cloning PCs. Installing Windows 10 cloned images.

People Ready 3-2018 to 10-6-2019

General laborer. Working in construction areas. Housing and Commercial.

Self Employed 1-2013 to 2-2018

Website Developer

Word press, HTML, XHTML, XML, CSS, Java, JavaScript, PHP 4/5, MySQL, SEO.

Self Employed 3-2009 to 1-2013

Working on a farm in Panama. Fruit production

Zycron Computer Services 2-2008 to 3-2009

Level 3 Help Desk and Desktop Support Analyst - Working at TVA Chattanooga and Watts Bar TN.

Job involves helpdesk and desktop support. Customer call-ins. Heavy use of HP Service Desk and remote desktop. Installing software and hardware. Troubleshooting hardware and software problems. Cloning and deploying new PCs with new images to users.

TVA Tennessee Valley Authority 6-2000 to 4-2006

Level 3 Desktop Support Analyst – Working at TVA Widows Creek, Stevenson Alabama.

Job involves software and desktop support, installation, troubleshooting hardware and software problems, New PC deployment. Testing software applications for new OS deployment. Software integration with instrumentation for data gathering and system controls. Cloning multiple PCs – using WIN PE and Ghost software. Use of updated cable tracing equipment, setup of network mini hubs. Extensive experience in working with Veritas NetBackup which included installing/configuring, backups and restoring files. Worked with Windows 2000/2003 servers. Troubleshooting hardware/software problems with Dell, IBM and Compaq servers. Worked with Windows Active Directory. Was given award for work achievement on setting up BSL (Business Support Library) servers. An award to honor IS employees who go beyond routine job performance.

Zycron Computer Services 12-1998 to 6-2000

Level 3 Desktop Support Analyst – Working at TVA Widows Creek, Stevenson Alabama.

Job involves desktop support, troubleshooting hardware and software problems, New PC deployment, deployment of new software images. Cloning multiple PCs – using up to date Ghost software, use of updated cable tracing equipment, setup of network mini hubs. Worked with Windows 2000 servers. Troubleshooting hardware/software problems with Dell and Compaq servers. Worked with Windows Active Directory. Was commended for making first site in all TVA Y2K compliant.

Covenant Health 3-1998 to 11-1998

Desktop Support Analyst – Working out of Chattanooga and Knoxville office. Main office Knoxville TN.

Job involves desktop support, troubleshooting hardware and software problems, new PC deployment, deployment of new software images. Job involved Cloning multiple PCs, Workstation upgrades, software upgrades, total network printer support. Upgraded Firmware and Application software for Y2K Compliance.

Computer Focus Business Centers 10-1997 to 3-1998

Desktop Support Analyst – On contract for Covenant Health working out of Chattanooga and Knoxville office.

Job involves desktop support, troubleshooting hardware and software problems, new PC deployment, deployment of new software images. Job involved Cloning multiple PCs, Workstation upgrades, software upgrades, total network printer support. Upgraded Firmware and Application software for Y2K Compliance.

Computer Focus Business Centers 1-1997 to 10-1997

On contract for Erlanger Medical Ctr., Chattanooga,TN.

Desktop Support Analyst - Job involves being Head of Logistics in configuration and setup of WOSs with Windows NT, Windows 95, or Windows 3.1 as an OS. PC Workstation setup involving Novell/NT, TCP/IP, IPX/SPX Protocol, etc. Troublshooting Workstation problems involving Software, Hardware or Network. Configuring templates for hard drive duplications in multiple workstation replacements and/or upgrades. Fiber optic 6.5 micron core/multi mode cable installations. Network Printer/Netport configuration. Also, worked Help Desk, and do Network back ups. Patch cable cross connecting. Installation and software setup of Compaq, HPs, upgrading PCs, etc. Worked on Accentric Transfer Mode hub installations.

Self Employed (part-time) 2-1993 to 11-1996

Dunlap and Jasper TN.

Home-based business involving sales, upgrading and troubleshooting PCs.

Land and Commercial surveying 1-1991 to 2-1993

Dallas TX

Working for a very well-known Land and Commercial Survey company in Dallas TX.

Responsible for setting up and operating precision equipment for accurate readings for mapping

Property lines and right-of-ways.

Planned and conducted ground surveys designed to establish baselines, elevations, and other

Utilized GPS equipment for locating and mapping wetlands, buildings and other civil structures.

Operated ArcGIS software for a federal NPDES study to map and analyze pollution discharge.

Applied civil engineering principles, practices, and methods pertaining to the conduct of property, topographic, construction, and related surveying.

Helped determine precise location and measurements of points, elevations, lines, areas and dredging contours to A.C.O.E. standards.

Performed Boundary Surveys, Topo’s and Bathymetric Surveys.

Determined methods and procedures for establishing and reestablishing survey control.

Kept accurate notes, records and sketches to describe and certify work performed.

Coordinated findings with work of engineering and architectural personnel, clients and others concerned with project.

Maintained effective relations with LWS personnel, contractors, and others.

Land and Commercial surveying 4-1989 to 12-1990

Houston TX

Working for a very well-known Land and Commercial Survey company in Houston TX.

Studied land boundary law, deed & plat research for boundary analysis.

Mastered the principles of GPS technology & the different datums & coordinate systems.

Established a reputation for quality work & integrity.

Completed major public works surveys & projects for private industry.

Developed advanced procedures for construction stakeing & pile layout with effective checks for errors.

Land and Commercial surveying 6-1987 to 3-1989

Working for a very well-known Land and Commercial Survey company in Gentry Arkansas.

Accomplished Lot Surveys

Executed Boundary surveys

Implemented Lot surveys

Performed Topographic Surveys

Calculate heights, depths, relative positions, property lines, and other characteristics of terrain. Establish fixed points for use in making maps, using geodetic and engineering instruments. Plan and conduct ground surveys designed to establish baselines, elevations, and other geodetic measurements.

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