Customer Service Team Member

Melisa Maciel

Phone: 612-***-****

**************@*****.***

QUALIFICATIONS SUMMARY

Motivated professional with 15 years’ experience in customer service and project coordination roles in busy and demanding environments.

Possesses a competitive nature and results driven personality; exudes confidence, energy and enthusiasm.

Bring dedication and commitment to the highest level of service.

Excellent customer service and communication skills with commitment to build productive relationships, resolve complex issues and win customer loyalty.

Leadership skills and strategies and ability to serve as lead worker for work unit.

Proven record of success in achieving standards, results, and goals.

Demonstrated ability to plan work schedules and assign duties; ability to provide or arrange for training.

Detail oriented and well organized.

Ability to build strong relationships and outcome focused.

Effective under heavy workload and deadline pressures.

Ability to work with a diverse population.

Capacity to cooperate well in team efforts.

Proficient in MS Windows/Word, Excel, Internet, E-mail.

Bilingual fluency in Spanish and English.

WORK EXPERIENCE

PCA – Consumer Direction, St. Joseph, MN 09/2023-12/2023

Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Supervises medication intake for residents and provides daily reminders.

Sector Area Manager – A Clean Look, St. Paul MN 11/2021-09/2022

Effectively and respectfully communicated with all of our contracted clients to build a positive rapport and ensure their continued business.

Used creative problem-solving skills to defuse tensions between team members in order to provide a positive outcome.

Created training materials by translating, from English to Spanish, our complex company policies into easily understood terms so that each employee may carry out their duties to the best of their ability.

Coordinated and scheduled team meetings, one on one mentor sessions, business clientele meetings.

Observed, documented, and evaluated employee performance in order to promote skill development as well as administer accurate and effective team member evaluations.

Supervised and provided leadership to the staff to ensure the daily duties delegated were performed in an efficient, effective and proper manner.

Nutrition Specialist – St. Paul Public School, MN 10/2019-05/2020

Performed housekeeping tasks so that a healthful and aesthetic environment was maintained.

Planned and prepared for daily shifts by leading a team meeting every morning to discuss daily goals and expectations.

Ensured adequate supervision of students in all culinary spaces to assure health and safety of students and staff.

Teller – Star Choice Credit Union, Bloomington, MN 11/2017-11/1018

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Area Supervisor – Evans Garment Restoration, Chaska, MN 09/2008-10/2016

Coordinated and scheduled team meetings, one on one mentor sessions, business clientele meetings.

Observed, documented, and evaluated employee performance in order to promote skill development as well as administer accurate and effective team member evaluations.

Supervised and provided leadership to the staff to ensure the daily duties delegated were performed in an efficient, effective and proper manner

EDUCATION AND TRAINING

GED – St. Paul, MN 2013

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