Office Manager, Executive Assistant

Alissa Hunsaker

Administrative Assistant/Office Manager

***********@*****.***

949-***-**** • Aliso Viejo, CA 92656

Meticulous, diligent, and highly organized administrative support professional with extensive experience in managing diverse office, clerical, data entry, and customer service activities across various industries.

Highly analytical and detail-oriented individual with proficiency in coordinating daily schedules with staff and clients, drafting rigorous reports and updating databases for records management. Instrumental in streamlining and improving processes, enhancing productivity, and resolving issues. Strong background in customer service with a solid history of maintaining a positive and professional attitude toward clients, responding to queries, and timely resolving concerns aimed at improving satisfaction. Demonstrated ability to prioritize tasks, meet deadlines, and adapt to changing priorities. Interpersonal communicator with value-added skills in building and nurturing robust relationships at all levels. Effective communicator with a proactive mindset, strong work ethic, and critical problem-solving skills.

Areas of Expertise

Complex Administrative Support

Schedule Coordination

Reporting & Documentation

Operations Administration

Client Relationship Management

Data Entry & Processing

Outstanding Customer Service

Effective Communication

Regulatory Compliance

Technical Proficiencies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Docs

Professional Experience

Confidential – Lake Forest, CA July 2021 – Present

Office Manager

Oversee a diverse array of organizational administrative operations, such as generating termite reports, creating job schedules, delegating tasks, and filing state reports. Provide technician field support and maintain comprehensive records for jobs performed. Collect and process payments and maintain diligent records, ensuring no discrepancies.

Notable Contributions:

●Delivered certifications for escrow by closely collaborating with realtors.

●Enhanced client experience by providing outstanding customer service.

●Generated new sales leads by conducting cold calls and sales calls.

Self-Employed Medical Biller – Aliso Viejo, CA Jan 2008 – Present

Medical Biller

Coordinated administrative operations of the facility, such as acquiring and maintaining patient records, entering data into digital systems, and processing payments. Assisted patients with interpreting billing details. Provided support to the billing department as needed, including responding to phone calls and resolving billing-related inquiries.

Notable Contributions:

●Generated bills for provided medical services, collected payments, and developed comprehensive records.

●Updated and maintained database with accurate patient details from admission to discharge phases.

●Filing appeals for claim corrections

Green Health Insurance Services, Inc. – Laguna Hills, CA Jan 2018 – July 2021

Office Manager & Insurance Sales

Right hand to the President of the company. Assisting in all aspects of client services, insurance sales, client service advocating, processing insurance applications for Medicare Prescription Drug Plans, Supplements, Medicare Advantage Plans, Group, and Individual applications, guiding and notifying clients through the approval process, CRM, Salesforce management, data entry, organizing travel arrangements and calendars, creating digital newsletters and content, problem-solving, follow up and resolutions.

Notable Contributions:

●Generated new sales leads by conducting cold calls and sales calls.

●Maintaining multiple client databases

●Coordinating all travel and business for multiple office personnel

Boston Market – Laguna Niguel, CA 2013 - 2021

Customer Service Representative/Store Manager

Customer service, supervising and training employees, as well as cooking, line prep, drive-thru cashier, processing catering orders, and online sales.

Notable Contributions:

●Ensuring that each new employee was trained.

●Increases sales for online and catering with exceptional customer service.

Rahimi, MD, Inc – Mission Viejo, CA 2008 - 2015

Office Manager

Office Manager at the medical office, patient services, scheduling, EMR charting, scanning, taking vitals, multi-line phone coverage, HIPPA compliance, supervising and training employees.

Notable Contributions:

●Office procedures were in place and meeting HIPPA compliance.

●Ensuring that all patient needs were met, and the office ran smoothly and with compliance.

Additional Experience

DeVera, MD Ince Medical Biller/Office Manager – 2003 - 2007

Education

Saddleback College, 2007

Associate degree – Communications

Toppenish High School, 2002

Valedictorian

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